Trailblazer Wifi connection issues

[The_Bishop]

Hello, folks.
Having a bit of a headscratcher here. Been using my RT-340 for two years with no wifi issues, and now I can't get the thing to connect to my 2.4ghz Wifi to save my life. Nothing works, did a remove/add grill through the app, the phone is connected to the same 2.4ghz Wifi network. Did the whole press the button/fast blinking light thing, and trying to add the grill results in the percentage hitting 100% and it erroring out.

The other issue is the absolutely horrible shutdown it has. Even after setting the grill to 200 degrees and waiting for it to drop down and stabilize, there are times that the 300 second fan just isn't enough time to burn the last of the pellets out of the pot. As far as I can tell, this isn't configurable either, and turning the grill on, then back off again just powers it down without the 300 second fan routine.

Seriously considering getting rid of it for something else at this point as the frustration levels are getting a little high.

 

[Threadcutter]

Hello, folks.
Having a bit of a headscratcher here. Been using my RT-340 for two years with no wifi issues, and now I can't get the thing to connect to my 2.4ghz Wifi to save my life. Nothing works, did a remove/add grill through the app, the phone is connected to the same 2.4ghz Wifi network. Did the whole press the button/fast blinking light thing, and trying to add the grill results in the percentage hitting 100% and it erroring out.

The other issue is the absolutely horrible shutdown it has. Even after setting the grill to 200 degrees and waiting for it to drop down and stabilize, there are times that the 300 second fan just isn't enough time to burn the last of the pellets out of the pot. As far as I can tell, this isn't configurable either, and turning the grill on, then back off again just powers it down without the 300 second fan routine.

Seriously considering getting rid of it for something else at this point as the frustration levels are getting a little high.

Have you talked with Recteq ?

There are a lot of people that have had similar/identical problems such as yours. I went a long time without wifi/connectivity problems (700/Bull) but got hit with them last fall. The latest update seems to be working fine.

Give them a ring and see if they can’t help you out. You could have a bad controller/bad wifi section….,,

 

[The_Bishop]

I've sent a message in to support today, just thought I'd ask here to see if anyone had run into a similar situation and maybe had a resolution.

 

[Jim6820]

I've sent a message in to support today, just thought I'd ask here to see if anyone had run into a similar situation and maybe had a resolution.

Yes, I have run into a similar situation with connection issues and, no, I have not found resolution. I have not had shutdown issues, however; just connection problems. I just start and stop manually, and use a third-party thermometer unit that DOES connect to the internet. Probably not the ideal situation, but I got tired of calling RT and going through the endless scripted diagnostics that never fixed it.

 

[Pestelence]

I just had the exact same issue with my 340 in the past few days. I've had my grill working for over a year just fine with the app and then I accidentally changed some router settings and could not get it to reconnect. I have my wifi filtered by machine specific address (MAC) on each router band. This makes sure that things that can only connect on 2.4G, can only see the 2.4G part of my router. Then I screwed up my router and didn't realize it and reset the wifi on my grill. After resetting the router and getting everything set back up it just wouldn't connect.

Resolution: I changed my router so my phone could only connect on 2.4G wireless.. bam.. everything worked and connected up with the app. Note to self, your phone can't connect with 5G and configure a grill with 2.4G only. My phone was on 5G, so basically the 340 couldn't see any networks. After configuring the 340, I switched my phone back and I'm back on 5G with my phone and everything works again.

 

[Muldokken]

I've sent a message in to support today, just thought I'd ask here to see if anyone had run into a similar situation and maybe had a resolution.

I am having the same problem, recteq initially told me they thought the radio died in the original controller so I purchased the new duel band installed it and same thing. Not too happy about buying a part i didn't need. Called back to tell them and the guy said he needed to consult the team.. odd thing is I have a smart home and apos to control differant stuff. 1 app called smart life controls plug-ins led light strips things like that. Was going to shut a led light strip off and the app said it had found a new device. I had not set anything new up and when i tapped on the device it was the grill. Now i have remote access to the grill through a 3rd party app that doesn't even support grills. I am sure it is thier app. Odd thing is my rt 700 is still hooked up and works fine.

 

[Muldokken]

I've sent a message in to support today, just thought I'd ask here to see if anyone had run into a similar situation and maybe had a resolution.

Did they find a fix?

 

[Waterboy]

@Muldokken there are several folks who would love to get a new controller. You should put one of them up for sale. I would think you’d get most if not all of your money back.

 

[Muldokken]

@Muldokken there are several folks who would love to get a new controller. You should put one of them up for sale. I would think you’d get most if not all of your money back.

I do not know what you are talking about, I do not have a bunch of new controllers laying around I only purchased 1 because I was following recteqs diagnostics, which was wrong. I will keep the new 1. on benching the original 1 The radio is fine and that was not the problem. If there is alot of people that want new duel band controllers they can call and by one they retail for 200.00.

 

[Muldokken]

Yes, I have run into a similar situation with connection issues and, no, I have not found resolution. I have not had shutdown issues, however; just connection problems. I just start and stop manually, and use a third-party thermometer unit that DOES connect to the internet. Probably not the ideal situation, but I got tired of calling RT and going through the endless scripted diagnostics that never fixed it.

so they never fixed it for you?

 

[Jim6820]

so they never fixed it for you?

After the first couple of contacts with customer service, I just moved on to other ways of using the grill. Recently, I tried some different things on my own and got it to connect. It periodically drops out still, so I just don’t rely on it being connected.

I have cooked for a very long time without being connected to the internet, so I just keep doing things my way.

 

[Waterboy]

I do not know what you are talking about, I do not have a bunch of new controllers laying around I only purchased 1 because I was following recteqs diagnostics, which was wrong. I will keep the new 1. on benching the original 1 The radio is fine and that was not the problem. If there is alot of people that want new duel band controllers they can call and by one they retail for 200.00.

What I was talking about was that you had mentioned in your post that you were:

Not too happy about buying a part i didn't need.

So I suggested you could sell one of the two controllers you had to recoup some or all of your cost. There have been folks on this forum that wanted new controllers who could not purchase them from Recteq for whatever reason.

Obviously you can do whatever you want with them I was merely making a suggestion. I mistake I will not make in the future.

 

[Muldokken]

What I was talking about was that you had mentioned in your post that you were:

So I suggested you could sell one of the two controllers you had to recoup some or all of your cost. There have been folks on this forum that wanted new controllers who could not purchase them from Recteq for whatever reason.

Obviously you can do whatever you want with them I was merely making a suggestion. I mistake I will not make in the future.

oh I guess I misunderstood, not sure why someone would not be able to buy a new 1 from them. I mentioned that because I was irritated that I was sold a part I didnt need and it didnt fix the problem. I will be keeping both of them as I also have an rt700 that uses the same controller.

 

[Muldokken]

So update on Tech support, called them back on thursday and they dropped the ball basically. I have always heard how great C/S has been...I guess tech support is a different ball game.. dude used the excuse he was waiting for a call back from me, when I asked for what he had no answer. Then it was back to trying to re set it up I said no then it was I will have to get with my team to which I resonded that is what you told me a week and a half ago...then he told me that I was the only 1 that was having this issue. I said really? Maybe you should check some forums. He said it should be fixed after this weekend. They did push an update to the app but It still will not setup. Smartlife still works.. I will do an update to see what they have to say tomorrow.

 

[Maule Guy]

So update on Tech support, called them back on thursday and they dropped the ball basically. I have always heard how great C/S has been...I guess tech support is a different ball game.. dude used the excuse he was waiting for a call back from me, when I asked for what he had no answer. Then it was back to trying to re set it up I said no then it was I will have to get with my team to which I resonded that is what you told me a week and a half ago...then he told me that I was the only 1 that was having this issue. I said really? Maybe you should check some forums. He said it should be fixed after this weekend. They did push an update to the app but It still will not setup. Smartlife still works.. I will do an update to see what they have to say tomorrow.

This is probably all redundant info, but here goes anyway.

Not sure which phone you have but in either case (Android or Apple)
1. Delete the Recteq app from your phone, restart the phone and download the app from Google or Apple app site.
2. Make sure your phone is connected to the 2.4 MHz line on your wifi router.
3. Start up the grill. You should see the steady red LED indicating the grill sees the router.
3a. If the grill is not seeing the router have a look at the devices list on your router and make sure it sees the grill. It may be a weird number instead of RecTeq depending on how smart the RT programmers were.

There are some changes one can make to the router setup that changes the channels in either the 2.4 or 5.0 MHz radios. Someone with more router savvy than me will have to walk you through that, preferably the router customer service group.

If all else fails, PERCUSSIVE MAINTENANCE !

Hope you can get it figured out.

I'm with Jim, I use my own heat probes to monitor chamber and meat temps; therefore, the app is more a check to see if the grill is running.

 

[Maule Guy]

Left out one line in above diagnostics. If the router sees the grill and you still cannot connect it might be an issue on your phone settings. I know Google is famous for effin up the phone with their "improvements".

 

[Maule Guy]

I was getting my RT-590 cleaned up and ready for T-day and thought I would look at my router to see what the address was for the grill:


ESP_0D40E6
C8-2B-96-0D-40-E6
192.168.0.122

Not sure if this is what others would see but it was a 2.5 connection and it went away when I turned off the grill.

 

[Muldokken]

I was getting my RT-590 cleaned up and ready for T-day and thought I would look at my router to see what the address was for the grill:


ESP_0D40E6
C8-2B-96-0D-40-E6
192.168.0.122

Not sure if this is what others would see but it was a 2.5 connection and it went away when I turned off the grill.

that is odd that it goes away, if it does then you would not be able to remotely start it up

 

[Muldokken]

This is probably all redundant info, but here goes anyway.

Not sure which phone you have but in either case (Android or Apple)
1. Delete the Recteq app from your phone, restart the phone and download the app from Google or Apple app site.
2. Make sure your phone is connected to the 2.4 MHz line on your wifi router.
3. Start up the grill. You should see the steady red LED indicating the grill sees the router.
3a. If the grill is not seeing the router have a look at the devices list on your router and make sure it sees the grill. It may be a weird number instead of RecTeq depending on how smart the RT programmers were.

There are some changes one can make to the router setup that changes the channels in either the 2.4 or 5.0 MHz radios. Someone with more router savvy than me will have to walk you through that, preferably the router customer service group.

If all else fails, PERCUSSIVE MAINTENANCE !

Hope you can get it figured out.

I'm with Jim, I use my own heat probes to monitor chamber and meat temps; therefore, the app is more a check to see if the grill is running.

I did all the usual diag before calling them. I am pretty tech savy so it is not anything to do with my note 10+ have other android phones and non of them will get it to hook back up to the app/cloud except using a hotspot trick. then it does. it also hooks up to a smart home app with no issues that wasnt even designed for a smoker/grill. so not a nework or router problem, not a device problem.. more likely their app problem. BTW you dont turn on the grill to add 1 to the app ther is a wifi setup button you push.

 

[Muldokken]

So update on Tech support, called them back on thursday and they dropped the ball basically. I have always heard how great C/S has been...I guess tech support is a different ball game.. dude used the excuse he was waiting for a call back from me, when I asked for what he had no answer. Then it was back to trying to re set it up I said no then it was I will have to get with my team to which I resonded that is what you told me a week and a half ago...then he told me that I was the only 1 that was having this issue. I said really? Maybe you should check some forums. He said it should be fixed after this weekend. They did push an update to the app but It still will not setup. Smartlife still works.. I will do an update to see what they have to say to

So update on Tech support, called them back on thursday and they dropped the ball basically. I have always heard how great C/S has been...I guess tech support is a different ball game.. dude used the excuse he was waiting for a call back from me, when I asked for what he had no answer. Then it was back to trying to re set it up I said no then it was I will have to get with my team to which I resonded that is what you told me a week and a half ago...then he told me that I was the only 1 that was having this issue. I said really? Maybe you should check some forums. He said it should be fixed after this weekend. They did push an update to the app but It still will not setup. Smartlife still works.. I will do an update to see what they have to say tomorrow.

new update: so it has been over 3 weeks now since I was promised it would be fixed after that week end. have called back and left messages, have emailed the support specialist that was dealing with the issue, no reply, no call back no fix. Recteqs awesome C/S has apparently went to crap.