RT-1070 Wifi Connection/App Issues

[HTX_BBQ_BOY]

Hi Everyone,

The first time I downloaded the app and followed hook-up instructions the grill worked flawless with the app. At some point, the setting button was pressed and those characters meant nothing to me, but eventually got out of them. Well, the grill lost connection with the app and now it's impossible to get the grill to connect to the app again. I've tried everything. Deleted the app and started over. Unplugged the grill and started over. Unplugged the internet router and started over. Nothing is working.

What seems to be the first problem is the grill wifi light stays solid red. I hold the button for 7-10 seconds or longer and it never starts to blink as it should.

I might need a new control board.

Any tips, please let me know.

Thanks,

 

[HTX_BBQ_BOY]

The LCD screen has UEr 209

 

[HTX_BBQ_BOY]

Once the setting screen reaches "5-6 UF1" it won't do anything else. It doesn't matter what buttons you press. This seems like a control board issue if it won't close out of the settings menu.

 

[C. Keeper]

Email Recteq and they will more than likely contact you in the morning.

 

[Pacman]

Likely a dumb idea, but have you disconnected from power for a period of time and started again? I've always been successful with things like ovens and appliances with any kind of logic board in them being treated like any other "computer" and just doing a hard reboot.

 

[JGW]

Have you rebooted the grill?

 

[Tombo]

Just an FYI. New RT app update for iOS is out. Not sure what updated. 2.2.3. Build 939

 

[Tombo]

another update came out today for iOS. 2.2.7. Build 989

 

[HTX_BBQ_BOY]

Email Recteq and they will more than likely contact you in the morning.

I reached out to them and still not able to connect the grill to my network.

 

[HTX_BBQ_BOY]

another update came out today for iOS. 2.2.7. Build 989

I've got an android phone.

 

[HTX_BBQ_BOY]

Have you rebooted the grill?

Yes I have. When I plug it back in and push the button for wifi (7-12 seconds) it never blinks fast as it should. I think this is why my app can't find the grill when it's looking for it.

 

[SmokeOCD]

Wait a minute - 2 months later, you're still having the same problem?

 

[Jim6820]

Wait a minute - 2 months later, you're still having the same problem?

He’s not the only one!

 

[RTFfan]

Oh boy. Someone needs to get that new CEO off his ass to fix this problem. They obviously have bad controllers in some new 1070s it seems. Isn't the same controller in the 1250 and the new 590. Anyone having this issue with either of those? Yes I know the 1070 is the new 590 but I mean the updated 590.

 

[C. Keeper]

Oh boy. Someone needs to get that new CEO off his ass to fix this problem. They obviously have bad controllers in some new 1070s it seems. Isn't the same controller in the 1250 and the new 590. Anyone having this issue with either of those? Yes I know the 1070 is the new 590 but I mean the updated 590.

Here you go:

 

[KRedman]

I haven't been able to connect with our new mesh system and the new app unfortunately. I never had any problems until recently.