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Thanks so much, Mike. Just had this issue with my first long smoke on my new 2 week old RT-700 and your post fixed me up.I was getting the "Data or Parameter Error" message when trying to open the chart. I called Rec-Tec, and the fix is simple. Open the chart and click on "Units" in the upper right-hand corner. The default is 30s, set this to 15 min. The chart shows up right away. The 30s option is too many data points for a long smoke, and it doesn't fit. Hope that helps.
MIchael
Got this error message for the first time today. First time I surpassed 14 hours on a smoke. When I change the parameter to 15 minutes, the temp chart comes up without the error message but has no data. Any thoughts on how to fix this?Thanks so much, Mike. Just had this issue with my first long smoke on my new 2 week old RT-700 and your post fixed me up.
Bill
Give customer service a call, they’ll hook you up.Can’t create an account on the app I rebooted my phone and reinstalled the app and still can’t create an account