arosenbeck
Member
- Messages
- 5
- Grill(s) owned
- Bull
Have had my RT-700 for about a month now and just wanted to give a shout out to the customer service over at RecTeq. I mistakenly forgot my probe out at the grill the other night, went out there tonight to see the probe chewed in half by the dog. Called customer service to order a new probe and they informed me I will not be paying for a probe and that they will send me one under warranty for no cost to me. I was blown away, I was fully expecting to purchase a new probe! Especially since it wasn't a manufacturer type defect but my own dumb fault for forgetting it outside within reach of the dog. So glad I purchased a RecTeq grill!!!!!