sdynak
Well-known member
- Messages
- 3,069
- Grill(s) owned
- Bull
Well, we can agree to disagree.
They are not required to sell you, or replace, anything but the parts for the grill you ordered to honor the warranty.
I'm with you....they improved (maybe) the 700, and most of the improvements seem to have direct ties to things people have modded and posted about on the internet here and elsewhere.
It's not like RT invented any of this stuff...hell they didn't exist (nor did other pellet grill makers) until the Traeger patents expired.
Never said they were required to sell anyone parts.
If they were truly the customer centric company they pretend to be, they would offer existing owners the opportunity to upgrade certain items instead of telling them to buy the new grill. That is how you take care of those that take care of you.
This is greed.. plain & simple. We can disagree but they did it on the controllers and now on simple bolt on parts.
They could do so much more.. imagine what they would do the competition if they merely supported this. Folks would be much more inclined to purchase their product knowing they had a path for upgrades if they desired. Not sure who would argue that.