Wind: 1 - RT-340: 0

[Greg Jones]

That is GREAT customer service! Well done, Recteq.

Agreed! The recteq folks have always been very kind and generous to me and my wife. Glad to see that hasn’t changed for us. They sent an invoice for the lid, $90 with the amount then canceled by warranty service. I would not have been unhappy with recteq if they charged me $90, but am quite happy that they did not!

 

[C. Keeper]

Agreed! The recteq folks have always been very kind and generous to me and my wife. Glad to see that hasn’t changed for us. They sent an invoice for the lid, $90 with the amount then canceled by warranty service. I would not have been unhappy with recteq if they charged me $90, but am quite happy that they did not!

Nice things happen for nice people!

 

[Wslayer]

Yes, that is up and above their responsibility. They certainly can't control wind situations and where people place them.
Good to hear Greg.

 

[Mannydog]

I wonder if RT would have been so generous if they knew you had "horns in"?! Just kidding. Glad to know they took good care of you, Greg!

 

[Mike]

Just heard from recteq-new lid is on the way to me, no charge!

Dang! That's pretty impressive.

 

[JimB]

Just heard from recteq-new lid is on the way to me, no charge!

While I'm happy for you, I'm curious why you (and apparently everyone else that was previously wondering if RT would "step up") even expected that the lid would be replaced for free? This was not a manufacturing flaw or anything else that a warranty would (or should) be expected to cover.

If the same wind gust blew a tree limb onto your vehicle causing damage, would you even think of taking it back to the dealership and asking to have the damage fixed "no charge"?

 

[Greg Jones]

While I'm happy for you, I'm curious why you (and apparently everyone else that was previously wondering if RT would "step up") even expected that the lid would be replaced for free? This was not a manufacturing flaw or anything else that a warranty would (or should) be expected to cover.

If the same wind gust blew a tree limb onto your vehicle causing damage, would you even think of taking it back to the dealership and asking to have the damage fixed "no charge"?

I never said I expected that recteq should cover it. However, they have in the past as has been discussed in the forum previously when a recteq blew off a deck. Also, I never asked recteq to have the damage fixed at no charge. Below is the exact message I sent to recteq, along with the pictures. Please don’t assume that you know what I expected and what I requested from recteq.

”We had some high winds come through last night, with gusts to 58 MPH. That was too much for the RT-340 and it blew over on its face. The entire lid appears to be destroyed. The Bull medallion snapped off from the lid insert, and the lid itself is now horribly bent. The grill started up fine and I don’t see any other damage, so it looks like the lid parts are the only casualty. What’s the next step in getting it repaired.”

 

[lowcountrygamecock]

I had a weld break loose on one of the rungs on one of my 700 racks. Emailed Sunday morning, got a response Monday morning and had two replacement racks on my door step Thursday morning. Awesome service as far as I’m concerned. Glad to hear they took care of you too.

 

[Greg Jones]

So, I just wanted to report that yesterday I received a new lid for my RT-340! It even came with horns attached, which was a surprise as I thought I would need to move my existing horns over to the new lid. Many thanks to recteq for great customer service, and thanks to @JimB who wanted to troll me and ask questions, and then not check back in to see my response. Your contributions to this forum are valued for sure!

 

[sdynak]

So, I just wanted to report that yesterday I received a new lid for my RT-340! It even came with horns attached, which was a surprise as I thought I would need to move my existing horns over to the new lid. Many thanks to recteq for great customer service, and thanks to @JimB who wanted to troll me and ask questions, and then not check back in to see my response. Your contributions to this forum are valued for sure!

View attachment 15060

I have to say it is pretty cool of them to have done this knowing it was outside of their control. Maybe they are stocking up as folks are blowing them off left & right? Just kidding

Glad it all worked out.. this would have made my skin crawl if it happened to me thinking I would have to replace it myself.

 

[chadinsc]

you got any plans for your old horns? you could definitely make something cool with them

 

[Greg Jones]

you got any plans for your old horns? you could definitely make something cool with them

I think my wife has some ideas for them, so we’ll see what she comes up with. I’ll share here if we do something with them!

 

[BNeal]

Before I moved to TX, I lived in IA. Don't know if you guys remember that Derecho that went through IA back in 2020 with sustained winds of 60 - 70 mph for over an hour, but that one took a toll on my 200 lb Traeger. It did a face-plant on to my deck and smashed the lid and shelf. I didn't even try to fix it.

 

[IPlayWithMeat]

Before I moved to TX, I lived in IA. Don't know if you guys remember that Derecho that went through IA back in 2020 with sustained winds of 60 - 70 mph for over an hour, but that one took a toll on my 200 lb Traeger. It did a face-plant on to my deck and smashed the lid and shelf. I didn't even try to fix it.

Yes, I do! That was a crazy storm. If I remember correctly, some areas had sustained winds of around 90 mph . Hopefully everything else of yours survived?

 

[BNeal]

Yes, I do! That was a crazy storm. If I remember correctly, some areas had sustained winds of around 90 mph . Hopefully everything else of yours survived?

I've never seen anything like it before. And yes, some areas had sustained winds up to 90 mph. I was actually driving to IA from TX after it happened and to see entire cornfields flattened and trees pulled by the roots was very eery looking. Growing up in the Mid-West, I have seen my share of tornados and the damage they can do, but the swath that this thing cut covered a large part of IA.

 

[Texas_TL]

I think my wife has some ideas for them, so we’ll see what she comes up with. I’ll share here if we do something with them!

Y'all should make some sort of customer service "award" and ship it back to Recteq.

 

[Greg Jones]

 

[Greg Jones]

I haven’t replaced the lid yet, but I’m still grilling vegetables on it tonight while I roast a spatchcocked chicken on the Bullseye. What a badass grill!

 

[Greg Jones]

And the chicken, from Wild Fork, cooked perfectly on the Bullseye @325 until IT of 165°. Now e rest!