Kamikazee494
Well-known member
- Messages
- 80
So after a few years of looking at these grills I finally pulled the trigger and ordered a 590 last month. Well yesterday after what seemed like endless days of waiting it was finally delivered. Let me tell you it started out bad! The driver called to let me know he was an hour out but the grill packaging was in terrible condition. I met the driver 2 miles from my house as I have no room for a 70 foot truck and trailer to turn around. I got the grill home and the top left side was smashed. I called RT customer service and talked to a couple different people. They were anxious to make things right for me and offered a few different options. I told them that I would not be happy unless they upgraded my purchase to a 700. The fella I talked to said he couldn't make that decision so he offered to have his supervisor call me the next morning. Well holding up to all the hype about Rec Teq's customer service I received a phone call first thing this morning. Well to make an already way to long story short, Rec Teq offered to send me a 700 at a very minimal additional cost to me. So now I have a 700 on the way. Should be here next week...more waiting.