Got my RT-1250 today and the whole wrap job on holding the pellets on top of the grill was destroyed. When the freight driver brought it into my garage, a bag fell off and exploded everywhere. There were also several bags that were torn with exposed pellets. Fortunately the grill doesn't seem damaged. I reached out to Recteq and they told me it's likely a cosmetic issue and they can RMA my grill. I'm 100% certain they didn't bother reading my email. I guess the next step is to call in and talk to a real person.