Just received my Fireboard 2 + extra probes and base. Looks sturdy, probes look like they are of amazing quality (they should be), magnetic base is nice. It came half charged which was cool.
UNFORTUNATELY, I can't connect my phone to its bluetooth. I have an iPhone 8+ and after following the instructions over and over and for an hour and about 15 resets, it just won't work. You are supposed to open the app and give it bluetooth permissions. After you do that, it looks for the device and finds it. Then the bluetooth symbol blinks once on the unit and that's where it ends for me. When you try to refresh the app to search again for the Fireboard it says nothing is located. Then you have to reset the Fireboard to get it to show up again. I've done their troubleshooting on their website (which is basically an endless loop - "If it doesn't work, check the activation options" which are just the setup instructions). They have no support chat or even a number listed online. There's a number in their book. When you call it, it asks you for the parties extension if you know it and then tells you to go their knowledge base online. If you stick around, customer service is 1 or you can press 0 to leave a message. If you press 1, they ask you to leave a message.
SOOOOOOO, I'm not happy. I'll add to the thread when I hear back from them but at this point, I wouldn't recommend the Fireboard 2. It's one thing to maybe get a lemon, but it's another to not have any options to reach out to a tech support person besides "leave a message" or "fill out our form."
Sorry for my rant. I'll update when I hear back.
UNFORTUNATELY, I can't connect my phone to its bluetooth. I have an iPhone 8+ and after following the instructions over and over and for an hour and about 15 resets, it just won't work. You are supposed to open the app and give it bluetooth permissions. After you do that, it looks for the device and finds it. Then the bluetooth symbol blinks once on the unit and that's where it ends for me. When you try to refresh the app to search again for the Fireboard it says nothing is located. Then you have to reset the Fireboard to get it to show up again. I've done their troubleshooting on their website (which is basically an endless loop - "If it doesn't work, check the activation options" which are just the setup instructions). They have no support chat or even a number listed online. There's a number in their book. When you call it, it asks you for the parties extension if you know it and then tells you to go their knowledge base online. If you stick around, customer service is 1 or you can press 0 to leave a message. If you press 1, they ask you to leave a message.
SOOOOOOO, I'm not happy. I'll add to the thread when I hear back from them but at this point, I wouldn't recommend the Fireboard 2. It's one thing to maybe get a lemon, but it's another to not have any options to reach out to a tech support person besides "leave a message" or "fill out our form."
Sorry for my rant. I'll update when I hear back.