I have contacted recteq three times by telephone and also sent them videos and photos of my issue and I'm getting nowhere so HELP!
My grill self tests OK (passes all tests accessed via the control panel).
I have cleaned the grill out completely so there is no ash or old pellets anywhere in the hopper, auger etc.
I have removed the firepot and removed all ash around it too.
Used brand new recteq pellets
Questions:
1. The last recteq person on thier support line got me to check the auger speed which was set to 20 and asked me to change it to 10, is that correct? what is the factory default.
2. He then got me to order a fan although my fan is working (it does seem a bit weak). Hopefully this works, anyone else had any experience of the symptoms of a weak fan or failed fan?
3. Anyone else had this issue and can point to a fix?
My smoker is a few years old now but I'd like to save it but its ruined three family cooks now and it's unuseable so either I find out how to fix it or its going to the curb as a bad job.
My grill self tests OK (passes all tests accessed via the control panel).
I have cleaned the grill out completely so there is no ash or old pellets anywhere in the hopper, auger etc.
I have removed the firepot and removed all ash around it too.
Used brand new recteq pellets
- The grill starts normally, fire starts etc.
- After about 45minutes of use (regardless of the tempreture I set), the ignited pellets start to overflow the fire pot and if left will fill up the bottom of the grill with smoldering pellets and the amounts of smoke produced at this point is unbelieveable.
- It will not get go more than 390 degrees (its very slow to gain heat).
Questions:
1. The last recteq person on thier support line got me to check the auger speed which was set to 20 and asked me to change it to 10, is that correct? what is the factory default.
2. He then got me to order a fan although my fan is working (it does seem a bit weak). Hopefully this works, anyone else had any experience of the symptoms of a weak fan or failed fan?
3. Anyone else had this issue and can point to a fix?
My smoker is a few years old now but I'd like to save it but its ruined three family cooks now and it's unuseable so either I find out how to fix it or its going to the curb as a bad job.