Bull Fire burns up auger tube

[yetiboy]

A few weeks ago I had my pellets run out mid cook (wasn’t monitoring it closely enough I guess) but I still had pellets in the hopper - they didn’t feed properly, so there was an air gap. It seems the fire ran up the auger tube and I ended up with the hopper smoking up and I ended up with a LOT of carbon deposit in the hopper and inside the smoker.

I completely emptied the hopper and the fire pot of pellets. I ran the auger using the settings menu to make sure that the tube was completely cleared out.

I’ve tried using it a few times since, and every time I do the fire works it’s way up the auger tube and the smoker shuts down because there are no pellets in the fire pot. I have to take everything out and manually add pellets to the fire pot and dig burning pellets out of the tube, at which point it usually works properly.

Obviously this is not good - there’s a very real fire concern, damage to the smoker, etc.

Does anyone know what the issue could be and how I can fix it?

 

[Greg Jones]

No idea what the issue is, but I’d reach out to recteq about the situation. That’s a safety issue as is, and I’d want someone at HQ advise me what to do next.

 

[Mastertech59]

No idea what the issue is, but I’d reach out to recteq about the situation. That’s a safety issue as is, and I’d want someone at HQ advise me what to do next.

Agree, not normal give recteq a call.

 

[ol' stonebreaker]

Sounds like maybe the pellets in the hopper are bridging over the auger.

 

[mooncusser2k]

I agree with the advice to call RT. Don't email - call them. They would be better positioned to troubleshoot this effectively.

 

[TheRicker]

A few weeks ago I had my pellets run out mid cook (wasn’t monitoring it closely enough I guess) but I still had pellets in the hopper - they didn’t feed properly, so there was an air gap. It seems the fire ran up the auger tube and I ended up with the hopper smoking up and I ended up with a LOT of carbon deposit in the hopper and inside the smoker.

I completely emptied the hopper and the fire pot of pellets. I ran the auger using the settings menu to make sure that the tube was completely cleared out.

I’ve tried using it a few times since, and every time I do the fire works it’s way up the auger tube and the smoker shuts down because there are no pellets in the fire pot. I have to take everything out and manually add pellets to the fire pot and dig burning pellets out of the tube, at which point it usually works properly.

Obviously this is not good - there’s a very real fire concern, damage to the smoker, etc.

Does anyone know what the issue could be and how I can fix it?

I agree with the others. Contact ReqTec. Could be something wrong with the auger tube between the hopper and fire box...an opening of some sort?