bar046
Member
- Messages
- 14
- Grill(s) owned
- Bull
I'm gonna vent a bit then shut up about it. I ordered my Bull during the holiday season and; of course, had to experience a delay in shipping. That was totally understandable. I received my grill about a week and a half ago. I put it together within a day or so of its arrival. I tried to pair the controller with the app and they wouldn't pair. I went ahead and did my burn-in and decided to make my maiden cook last weekend. I tried for over an hour to get the controller and app to pair with negative results.
I called the RecTec after hours number and they called me right back. The man with whom I spoke listened to my problem and immediately advised me he was not too knowledgeable with modems and WiFi. He said they had several computer geeks working there but he would do his best. We then discovered I had a dual band WiFi. He told me I should contact Xfinity to get them to split the 2.4gh and 5gh bands. He said I might try to walk away from my router until I had the lowest signal of 2.4gh and then it might connect. I'm thinking, RecTec says to be within 30yds of the router when trying to connect but I tried that first before finally having the pleasure of trying to get to talk to a real person at Comcast Xfinity.
That took over 30mins and another thirty minutes trying to get them to split the two bands. They finally stated our system was too outdated to split and they would send a new modem out. I got to thinking about it and called RecTec back. I spoke with the same individual and asked him if the system would pair using a WiFi hotspot. He said he had overheard several people at work talking about it and seemed to remember that I could do that. I made my wife's phone into a hotspot and attached the signal to my phone. I layed both phones side by side on top of the Bull controller shelf, put the controller in discover mode yet again and attempted to pair.
Nope, it wouldn't do it. I gave up and did the first cook without the phone app. Good smoker grill and no problems. The modem arrived last week and I tried to pair my controller and app again today. Another no-go after several attempts. Called RecTec back and got a pretty knowledgeable guy. Re-explained my problems and again asked about hot-spot pairing. He said it would absolutely work and to try it again. He said to message him the results and if it didn't pair he would send out a new controller. It didn't and I messaged him back. I'm just wondering why the person I spoke with last week didn't tell me to message him back after attempting the hot-spot pairing and I might just already have received a new controller and would be up and running with all of the features I looked forward to having.
RecTec needs to insure all of their hot-line techs are trained to the same level. Not happy but I'm through venting now. I'm sure they're gonna get it straight.
I called the RecTec after hours number and they called me right back. The man with whom I spoke listened to my problem and immediately advised me he was not too knowledgeable with modems and WiFi. He said they had several computer geeks working there but he would do his best. We then discovered I had a dual band WiFi. He told me I should contact Xfinity to get them to split the 2.4gh and 5gh bands. He said I might try to walk away from my router until I had the lowest signal of 2.4gh and then it might connect. I'm thinking, RecTec says to be within 30yds of the router when trying to connect but I tried that first before finally having the pleasure of trying to get to talk to a real person at Comcast Xfinity.
That took over 30mins and another thirty minutes trying to get them to split the two bands. They finally stated our system was too outdated to split and they would send a new modem out. I got to thinking about it and called RecTec back. I spoke with the same individual and asked him if the system would pair using a WiFi hotspot. He said he had overheard several people at work talking about it and seemed to remember that I could do that. I made my wife's phone into a hotspot and attached the signal to my phone. I layed both phones side by side on top of the Bull controller shelf, put the controller in discover mode yet again and attempted to pair.
Nope, it wouldn't do it. I gave up and did the first cook without the phone app. Good smoker grill and no problems. The modem arrived last week and I tried to pair my controller and app again today. Another no-go after several attempts. Called RecTec back and got a pretty knowledgeable guy. Re-explained my problems and again asked about hot-spot pairing. He said it would absolutely work and to try it again. He said to message him the results and if it didn't pair he would send out a new controller. It didn't and I messaged him back. I'm just wondering why the person I spoke with last week didn't tell me to message him back after attempting the hot-spot pairing and I might just already have received a new controller and would be up and running with all of the features I looked forward to having.
RecTec needs to insure all of their hot-line techs are trained to the same level. Not happy but I'm through venting now. I'm sure they're gonna get it straight.