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I love the griddle hack. I have had mixed results with the heavy D. I am getting a lot of smoke but it definitely affects the temperature. I need to experiment a little more to try to help keeping the temperature to be close to the set point.

Just did my first cook with the heavy d. Definitely added smoke. Affected temp more than expected. I followed the directions that came with it but, the logs caught fire. Going to do a test today , starting at 225 deg and see how that works.

I understand your frustration. When you want to use your smoker, it should function properly. My experience with RT customer service has always been exceptional. I had similar issues which ended up being that the igniter went out. They sent me one out immediately. All grills/smokers can have...

The griddle hack works great for searing as well. I have grill grates but prefer the griddle hack. BBQ Hack Griddle Hack | Breakfast, Stir Fry, Smash Burgers, Reverse Sear, and More on Your Pellet Grill | Griddle Insert Accessory...

Hopefully you have this fixed by now. Sounds like your igniter went out.

I have observed the same, 170 - 180 degrees.

Hello from Lenoir City, TN! I have had my 680 for about 7 years. I got the one with the original controller that has the button for feeding more pellets when you opened the lid. I have changed the controller twice ( I have the Wi-Fi one now), added the front shelf and added the cold smoker...