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OooopsI just got an email saying it's been delivered.
Not in my driveway.
Do they send out emails before it's actually delivered?
What a dumb move by RT. I just did the same. How hard would it be to carry over their data?Yep. Account and order history is gone. Had to create a new account.
If Shopify could not port the data over Recteq picked the wrong company.Data is power, just ask Amazon.What a dumb move by RT. I just did the same. How hard would it be to carry over their data?
On a positive note, RT has no idea who purchased 3 rpm auger motors
How did you hear about this? That's crazy!Found out today that yesterday Recteq switch their sales engine and rather than port all the old accounts over, they took the easy and cheap way out, deleted ALL accounts. Start over and oh yes, all your previous order data is gone. Nice, i'm thinking I should have gone with LoneStargrillz
The same thing happened to me three days ago. I called Estes and they said my order was sent to the wrong dock,one that doesn’t make residential deliverys. They also told me that they no longer call to let you know they are coming. So I might end up with a 522lb pallet worth over 2,000 dollars setting in my driveway with out my knowledge. Plus if I’m not there to inspect the product what happens if there is shipping damage? Now I’m waiting and watching my driveway like a hawk so I can catch the driver and supervise the unloading and inspect my goods. The crazy thing is my order was 30 minutes from my house three days ago. All you get these day’s is customer disservice. Blame it on Covid!I just got an email saying it's been delivered.
Not in my driveway.
Do they send out emails before it's actually delivered?
I got an email from Recteq shipping, in response to a email request. He basically confirmed everything I have found out. Looks like next week some time. Bad news is I will be out of town. Trying to arrange for the delivery goons to call before so I can arrange for a neighbor to open the garage door. At least it will be out of the weather. I know Recteq chooses this shipping method, but wouldn't it be great to pay extra to have a service that would call ahead, work with you on delivery, and give a damn. I would have paid for that service. I was on the fence about this grill and I can tell you the guys at Yoder and Lonestargrillzs are far more proactive.I just got an email saying it's been delivered.
Not in my driveway.
Do they send out emails before it's actually delivered?
They have all records readily available. I called for my purchase history in order to have my own written records of purchased items, date of purchase etc. for any future warranty issues should the need arise.How is the 6 year warranty going to work without sales data?