So far, every single one of my cooks that has gone past about 1.5-2 hours ends up with the temperature chart saying it's offline and doesn't show me anything. It works fine up until that point, and even though it says it's offline, all of the control and monitoring functions work correctly. I'm able to control the temperature, it continues to update the probe and internal temps, etc. Everything is fine except the temp chart.
My wifi is much better than your average setup. I have 7 access points all home-run (not meshed) placed and coordinated to ensure quality signal in all locations around my house and yard. The AP that the Bull connects to is about 20' away, line of sight with the only thing in-between being the 2x6's of the deck. The AP reports a top-quality connection with the Bull. I have separate SSIDs for my 2G and my 5G networks, so there's no chance of it getting confused and trying to switch. Theoretically it might try to roam from one AP to another, since there's another AP with a fairly good signal in that location, but I've checked the logs (on the network controller) and don't see any evidence of it roaming away from its primary AP. I have a 1Gbps symmetric fiber connection for my internet, with an instant failover connection to a 150/30Mbps cable modem. Which is all a long-winded way of saying I have a pretty solid network.
It's really frustrating to be following along on my cook, using it to keep track of how long I've been cooking at a particular temperature and noting the temp drops so I know when I went to check and/or flip stuff. Then all of a sudden, that whole history is gone and the temperature chart remains "offline" until I power down the grill and power it back up.
It almost seems that if it loses one temperature update, the whole thing just stops working. Or maybe it tries to maintain an open connection, and if it gets interrupted for any reason it doesn't re-establish and erases the history? I dunno - just guessing.
I suspect this is a long shot, but any ideas on what can be done about this? I'll probably end up contacting customer support, but I wanted to see if there were any ideas/info before going to support.
My wifi is much better than your average setup. I have 7 access points all home-run (not meshed) placed and coordinated to ensure quality signal in all locations around my house and yard. The AP that the Bull connects to is about 20' away, line of sight with the only thing in-between being the 2x6's of the deck. The AP reports a top-quality connection with the Bull. I have separate SSIDs for my 2G and my 5G networks, so there's no chance of it getting confused and trying to switch. Theoretically it might try to roam from one AP to another, since there's another AP with a fairly good signal in that location, but I've checked the logs (on the network controller) and don't see any evidence of it roaming away from its primary AP. I have a 1Gbps symmetric fiber connection for my internet, with an instant failover connection to a 150/30Mbps cable modem. Which is all a long-winded way of saying I have a pretty solid network.
It's really frustrating to be following along on my cook, using it to keep track of how long I've been cooking at a particular temperature and noting the temp drops so I know when I went to check and/or flip stuff. Then all of a sudden, that whole history is gone and the temperature chart remains "offline" until I power down the grill and power it back up.
It almost seems that if it loses one temperature update, the whole thing just stops working. Or maybe it tries to maintain an open connection, and if it gets interrupted for any reason it doesn't re-establish and erases the history? I dunno - just guessing.
I suspect this is a long shot, but any ideas on what can be done about this? I'll probably end up contacting customer support, but I wanted to see if there were any ideas/info before going to support.