Simarti28
Well-known member
- Messages
- 275
- Grill(s) owned
- Bull
Picked up my RT-340 Silver package today! UPS wasn’t going to deliver until Monday so I called them today and they said I could come pick it up, fortunately the service center is only 5 miles away.
I did want to share that I had some issues with the auger not turning, right out of the box. I called RECTEC and they said to remove the grate underneath the pellet hopper and check all connections then call back, they were good. I could hear an electrical “buzz” sound while in auger test mode but it would not turn. I gave the auger fan a little spin by hand and it started up. Turned the controller off and fired it up to begin the burn in and the auger didn’t turn on again. I spun the fan again and it worked again, but any time I turned it off and back on it wouldn’t work. I called then back and explained the issue, they said they had never heard of this but I was told to leave the fan running to “break it in” and if needed spray some WD-40 into the fan/motor shaft. DO NOT USE WD-40! It contains solvents and solvents degrade plastic. I used a silicone lubricating spray and left it running for an hour, having to give it a kick start a couple of times but now it’s working. Quite the ordeal for a new grill so thought I’d share in case someone else has his issue.
I did want to share that I had some issues with the auger not turning, right out of the box. I called RECTEC and they said to remove the grate underneath the pellet hopper and check all connections then call back, they were good. I could hear an electrical “buzz” sound while in auger test mode but it would not turn. I gave the auger fan a little spin by hand and it started up. Turned the controller off and fired it up to begin the burn in and the auger didn’t turn on again. I spun the fan again and it worked again, but any time I turned it off and back on it wouldn’t work. I called then back and explained the issue, they said they had never heard of this but I was told to leave the fan running to “break it in” and if needed spray some WD-40 into the fan/motor shaft. DO NOT USE WD-40! It contains solvents and solvents degrade plastic. I used a silicone lubricating spray and left it running for an hour, having to give it a kick start a couple of times but now it’s working. Quite the ordeal for a new grill so thought I’d share in case someone else has his issue.
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