USAF Chief
New member
- Messages
- 1
I normally do not complain much but I cannot believe what I just experienced with Rec Tec Support. I ordered some spare parts for my Rec Tec which I have owned close to when Rec Tec began selling them. I ordered an auger motor and other parts to have handy because my Rec Tec is getting old. When I received the auger motor, one of the blades was broken. I took a photo of it and sent it to Rec Tec Support and requested a remedy to replace it. I talked with Jacob who grilled me on questioning when I bought the Rec Tec because they had no record of it and if I was going to use the part on some other grill. I was told that it would be okay to use the part despite the broken blade as it made no difference. I did not accept that answer and wanted a replacement. I eventually asked Jacob why he was so reluctant to replace a broken item that I purchased from a company who is highly regarded as reputable and supportive of their customers. He eventually relented and said he would send a replacement - after about 10 minutes of telling him I would not accept the part despite his repeated comments that the broken fan blade made no difference. I enjoy my Rec Tec and will overlook this incident as I do not believe it is reflective of Rec Tec's reputation as a whole. If any of you have experienced anything like this, let them know and I am sure they will remedy it.