Connectivity

[MarkCook]

So, we have a new internet provider and new router with a new name and password. The router is 2.4 ghz. I cannot connect with the unit. I believe the unit is still only recognizing the old password. Rec Teq's Tech said something about resetting my password with the internet provider. I don't know anything but that's not going to work. Is there a reset on the controller? I tried deleting my app and starting over but that apparently takes 10 days. I even had my son-in-law, download the app on his phone to see if he could connect, to no avail. I hate not being able to use my app. Any advise out there. Thanks

 

[RattleR]

So, we have a new internet provider and new router with a new name and password. The router is 2.4 ghz. I cannot connect with the unit. I believe the unit is still only recognizing the old password. Rec Teq's Tech said something about resetting my password with the internet provider. I don't know anything but that's not going to work. Is there a reset on the controller? I tried deleting my app and starting over but that apparently takes 10 days. I even had my son-in-law, download the app on his phone to see if he could connect, to no avail. I hate not being able to use my app. Any advise out there. Thanks

You may have been through this but this could help. So,as I remember I had to use my credintials for my home net work which would be different after changing over unless you have the same router and setting. Good luck.
https://support.recteq.com/hc/en-us/articles/4417626452507-Still-Not-Connecting

 

[BillsCamino]

Strange that you're unable to change the connection password within the RT app !!! Router passwords are changed often........

 

[opus]

Strange that you're unable to change the connection password within the RT app !!! Router passwords are changed often........

But he is having to do the name and password since it is a new router.

 

[opus]

So, we have a new internet provider and new router with a new name and password. The router is 2.4 ghz. I cannot connect with the unit. I believe the unit is still only recognizing the old password. Rec Teq's Tech said something about resetting my password with the internet provider. I don't know anything but that's not going to work. Is there a reset on the controller? I tried deleting my app and starting over but that apparently takes 10 days. I even had my son-in-law, download the app on his phone to see if he could connect, to no avail. I hate not being able to use my app. Any advise out there. Thanks

Are you sure it is a 2.4ghz only router? I haven't seen one of those in many years. I would hope your provider is giving out better routers than that to their customers.