Bullseye Cannot get 380 to light

[RecTeqDan]

I have a brand new 380 that I set up last evening. I cannot get it to light so I can do the first startup. The fan is blowing and the auger is turning. There are chips in the basket. The starting rod is about 1/8 inside the tube. When I run the self-test after I get the 8888 I get a 01.03 rather than the 01.01 that the manual says I should get. I am probably missing it but I cannot find anything to suggest if the 01.03 is a problem or not. I see how to adjust the starting rod but it really is close to the end of the tube and I even put pellets sticking slightly into the tube to shorten the distance if that is an issue. I would appreciate any suggestions.

 

[C. Keeper]

I have a brand new 380 that I set up last evening. I cannot get it to light so I can do the first startup. The fan is blowing and the auger is turning. There are chips in the basket. The starting rod is about 1/8 inside the tube. When I run the self-test after I get the 8888 I get a 01.03 rather than the 01.01 that the manual says I should get. I am probably missing it but I cannot find anything to suggest if the 01.03 is a problem or not. I see how to adjust the starting rod but it really is close to the end of the tube and I even put pellets sticking slightly into the tube to shorten the distance if that is an issue. I would appreciate any suggestions.

Move the igniter rod towards fire pot about 3/8 to 1/2 inch. (extended beyond tub

 

[RecTeqDan]

Psycho, thank you very much. I have it sticking out now and it did light and the temperature is starting to climb. I appreciate your timely expertise.

 

[C. Keeper]

Psycho, thank you very much. I have it sticking out now and it did light and the temperature is starting to climb. I appreciate your timely expertise.

My pleasure.
Enjoy your new grill and welcome to the forum.

 

[Brian A]

Just so ya know that 1.03 that you are seeing is the latest version of the controller software so you are ok there. Glad you got it working