ToeJam
Well-known member
- Messages
- 117
- Grill(s) owned
- Bull
I'm hoping my experience isn't typical, but thought I'd share what I've dealt with thus far:
Ordered the RT-700, folding shelf, extra interior shelf, comp cart, and cover. Received it this past tuesday. Finally got everything together friday and the first problem was that there weren't any screws included to affix the the cover plate to the inspection window on the comp cart. No biggie, called and some are supposed to be on the way. Next... got ready to do the initial burn in and... BAM... circuit blew. Hmm.... looked everything over, didn't see anything wrong inside or out. Called again, rep was telling me things to help trouble shoot the issue, but no joy. Was finally able to diagnose it myself. The interior light wires were pinched somewhere between the pellet hopper and auger area causing a dead short. The reason I know this is because I had the light switch in the off position, was able to reset my circuit breaker and the unit came on. I then pushed the light switch and BAM.... there went the breaker. Called Recteq back, told them what I found and am supposed to be receiving a new light/harness. I've been reading as much as I can in the forums, and for the most part these smokers seem to be pretty good, but, had I known where they were made, I might have gone a different route as I do believe in "Made In America". For the $2K I've spent on the equipment I have, I'd have expected better quality control.
Ordered the RT-700, folding shelf, extra interior shelf, comp cart, and cover. Received it this past tuesday. Finally got everything together friday and the first problem was that there weren't any screws included to affix the the cover plate to the inspection window on the comp cart. No biggie, called and some are supposed to be on the way. Next... got ready to do the initial burn in and... BAM... circuit blew. Hmm.... looked everything over, didn't see anything wrong inside or out. Called again, rep was telling me things to help trouble shoot the issue, but no joy. Was finally able to diagnose it myself. The interior light wires were pinched somewhere between the pellet hopper and auger area causing a dead short. The reason I know this is because I had the light switch in the off position, was able to reset my circuit breaker and the unit came on. I then pushed the light switch and BAM.... there went the breaker. Called Recteq back, told them what I found and am supposed to be receiving a new light/harness. I've been reading as much as I can in the forums, and for the most part these smokers seem to be pretty good, but, had I known where they were made, I might have gone a different route as I do believe in "Made In America". For the $2K I've spent on the equipment I have, I'd have expected better quality control.