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Called several times without an answer. Left after hours message and no answer. Is there a secret phone # I should / could have ?Give customer service a call, they’ll help you through it.
i agree. thats not normal. any chance your pellets could have gotten damp?I tried to get it up to 400 three separate times. First couple of times it got an Error 2. After a about a half an our each time. Then I cleaned out the pot. Took out the foil And started it again, this time it ran for prob an hour plus, I ramped up set to like 485. but couldnt get over 350 or so. I’m thinking even with the cold that’s not normal
It’s an RT-700. And yes the fan was running the whole time. Thought that would be normal. It’s not?
That is also a good point. Maybe the thermometer in the smoker is off. I’ll need to verify thatCheck cook chamber temp with another digital thermometer to verify accurate temp.
Yes that’s why we got this smoker. You can see why I’m so disappointed right now. Just wondering if the wind is a factor. Or is there something in the smoker that’s not right.These run pretty good.. the blanket might help with pellet consumption but you should be able to hit 400 in 20 degrees without even if it takes a bit. 500 is another story with the factory auger.
Yes that’s why we got this smoker. You can see why I’m so disappointed right now. Just wondering if the wind is a factor. Or is there something in the smoker that’s not right.
I hear ya.. I would be also. They are pretty simple so if nothing is obvious I'm sure recteq will get on it. Verifying the temp is def a good suggestion Wslayer mentioned. It sounds like things are working.
Thanks Wslayer and for giving me a couple things to check.