New Grill, waiting for Recteq support

[JeepLife81]

I just got my new 410 and attempted to put it together on Sunday. When I got to the right side legs, after fiddling around for longer than I should've, I realized they were identical legs, not bent opposite. I have submitted my support ticket with Recteq, still waiting to hear back. Has anyone dealt with this type of issue? How long should it take? Want to start making delicious meats!!

 

[Greg Jones]

Call them. Don’t wait for a response to a support ticket. Call them even if they are closed for the day. You will hear something back sooner than opening a support ticket.

 

[C. Keeper]

I just got my new 410 and attempted to put it together on Sunday. When I got to the right side legs, after fiddling around for longer than I should've, I realized they were identical legs, not bent opposite. I have submitted my support ticket with Recteq, still waiting to hear back. Has anyone dealt with this type of issue? How long should it take? Want to start making delicious meats!!

Call them, they will put you on priority hold.

 

[JeepLife81]

Their internet ears must have been ringing, cuz they replied right after this post. They are sending me the whole set of legs, so I get the right one. I can almost taste it already.

 

[RHEINLEIN]

Their internet ears must have been ringing, cuz they replied right after this post. They are sending me the whole set of legs, so I get the right one. I can almost taste it already.

now that's interesting . Good for you!

 

[Mike]

Yup, their support team has been top notch. Calling is your best option.

 

[BigDog]

I just got my new 410 and attempted to put it together on Sunday. When I got to the right side legs, after fiddling around for longer than I should've, I realized they were identical legs, not bent opposite. I have submitted my support ticket with Recteq, still waiting to hear back. Has anyone dealt with this type of issue? How long should it take? Want to start making delicious meats!!

 

[KSM]

I just got my new 410 and attempted to put it together on Sunday. When I got to the right side legs, after fiddling around for longer than I should've, I realized they were identical legs, not bent opposite. I have submitted my support ticket with Recteq, still waiting to hear back. Has anyone dealt with this type of issue? How long should it take? Want to start making delicious meats!!

I hope your part gets to you faster than mine. I got a new 1100 and arrived with a dented and badly scratched up bottom tray. Called them and once they got the pics they told me that a new tray would be sent out. So far it’s been about 2 weeks and no shipping notification, nothin!! Maybe it’s time to call and at least get an ETA. But I’m cooking

 

[Keidan77]

I just got my new 410 and attempted to put it together on Sunday. When I got to the right side legs, after fiddling around for longer than I should've, I realized they were identical legs, not bent opposite. I have submitted my support ticket with Recteq, still waiting to hear back. Has anyone dealt with this type of issue? How long should it take? Want to start making delicious meats!!

Call them there support is top notch

 

[Jim6820]

Call them there support is top notch

Given @JeepLife81’s experience, it doesn’t look very “top notch” to me.

 

[Greg Jones]

Given @JeepLife81’s experience, it doesn’t very “top notch” to me.

No question that the ‘experience’ has changed.

‘But we have specials on rubs and sauce bundles, and don’t miss out on the 12 days of Ray’s!!!’

 

[SmokeOCD]

12/5 ticket opened, still waiting on shipping confirmation.

They have top men working on it… top men.