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In the app, tap on your grill, then click settings on the top right. Click on firmware version and you will see a download and install option there if your grill is capable. Grill needs to be plugged in but turned off. It is 2.1.2 as stated before, it has changed since last week.

Correct, I am just confirming to everyone that the new ones do have that ability and that Austin was not making it up as you suggested. Hoping that can help someone out there with the same problems I was having.

It’s a RT-590, shipped Jan 2022

So after updating the app in the App Store I went in the app, I went to settings > firmware version and sure enough there was a firmware update. I hit install and it pushed it to my grill. Following the update I fired it up. The pattern of the fan and auger adjusting to temp is different than...

Those look awesome, I will have to try next time with the bourbon!

Heard back from custy service... Hoping this app update fixes it for me. I am impressed that they responded so quickly (but that was part of what sold me on this company in the first place!). Hope this helps some of you with the same issue. Hey Adam, Thank you for reaching out and...

Heard back from custy service... looks like your cold weather theory may be partly true! Hoping this app update fixes it for me, and hope this helps some of you! Hey Adam, Thank you for reaching out and welcome to the recteq family. We do apologize you have experienced a couple of lid...

I've only owned mine in cold weather and I get this every time i start it up if I don't clean the pot.

I've switched over from the 3-2-1 method to the Mad Scientist BBQ method (haven't tried the tallow part yet though) and haven't looked back. 4 hours @ 225, I spray every half hour with apple cider vinegar once it starts to dry out. Then 1 hour @275 to render the fat and break down the collagen...

I picked up one of their 5 pack samplers and they are all really good. My favorite is probably Holy Voodoo on chicken wings, its always a hit. The Honey Hog on ribs is also a crowd pleaser.

Same issue for me on a new RT-590 (dozen or so cooks). If I don't clean the firepot before each use it smokes like crazy, and I have had 1 explosion as well. Also overshoots by about 100 degrees and I need to wait for it to cool. I'm using Bear Mountain pellets. Now I know to just open the...