Yeah, will never use the phone app to start it up. Sounds like the best plan is to
1.) open the lid until the fire gets going
2.) if the fire goes out during a cook (which is what appears to have happened to me), put it in shut down mode immediately and open the lid and
3.) if it starts...
Support got back to me. Told me what others have said here (low pellets/fire out issue) and said I could call in and they'd walk me through making sure everything was ok.
(y)
Yesterday I was doing a small cook, just 30 mins @ 400 degrees.
When the cook was almost done the temperature of the grill plummeted to ~200 and kept dropping. I checked the pellets and they were very low but still covering/feeding the auger. So I added more pellets, removed the food, and...