This was the essence of my rant. I didn’t think there was a regulatory basis for this item. It was purely a business decision. As such, the consumer should be allowed redress for the removal of a paid for function. See my discussion about sharp knives in this thread.
Wow.... Sad
I agree. This and Surge Pricing for Wendy’s. I’m on a crash course with big brotherism, lol.
The Wendys people came back and said "ohh no no no, we meant prices would be lower for customers during slow times"... Haha yeah sure.
The forum is separate from RT. Just a bad coincidence
Buckeye, Thanks for keeping it professional. Can someone contact Ray so he can cite the regulation(s) that seem to be driving this change. So far I see a lot of company speak but I don’t see anyone at RT taking the high road and placing the reason squarely on the government by giving us the actual law/reg that forced this change. If you happen to talk to him again, can you ask for the specific citation so I can post if an put an end to our concern that we are being deceived by a company that is blaming our good regulatory authorities for this change. That is only fair to all the hard working government officials that seem to be taking the hit for statements he is making. I would hate to think anyone would slander our citizens that work for the government with false blame. I know he is better than that.
He wouldnt say, but Nerdygrl just posted some new info that doesnt look good.
I tagged him on this post. The first was just a cut and paste, and I asked for a screenshot and the poster came through. It was deleted by the FB group shortly thereafter.
I completely agree about the common sense aspect. I was surprised when I couldn’t start my Bull without going outside my house, but I am confident I’m up to walking the 30 feet to my side-porch to manually get things going.
Especially because my RT-700 performs exactly as advertised and I get great food using it.
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JamesB,I completely agree about the common sense aspect. I was surprised when I couldn’t start my Bull without going outside my house, but I am confident I’m up to walking the 30 feet to my side-porch to manually get things going.
With that being said, as an attorney, I’m usually very interested in knowing the exact regulations someone relies upon to explain their actions. Ray’s statement doesn’t cite anything in particular, but even that doesn’t trouble me because if I was his lawyer, I would have suggested getting rid of the remote start feature anyway because of the scenarios others have presented in this thread, and the possibility that if one of them occurred, Rec-Teq would end up on the receiving end of a product liability lawsuit.
For me at least, in the final analysis it comes down to this: Does my Bull produce great food without the hassle, extra work, and inconsistent results with charcoal? Yes.
Does my Bull totally outstrip the performance of a “lousy bake oven” (i.e., propane grill). Yes.
So I’m OK with having to get my bulbous ass off the couch to turn it on
Just my two cents.
And the fact that we live in a country where it very much appears that a company/corporate/business can be liable for the lack of common sense or just bad luck of a consumer of their products, is beyond ludicrous to me. Common sense and critical thinking can get most people pretty far in life, but book smart and world dumb has always been a problem. I take issue with dishonesty, regardless the intent or the situation. Recourse can be justified when there is indeed a design flaw or defect of a product, otherwise more times than not it's just folks not using their brain matter very well.
Many years ago I had a similar problem. i contacted RT and they suggested I do a manual reset of the grill remove the app and reinstall it using a different name. I was reluctant as I liked the name I selected but followed their directions and it worked. Apparently, there was some problem/bug on their server that couldn’t recognize the name I selected and it couldn’t consistently “talk” to my Bull. Don’t know if that is your problem though. Have you contact RT tech support? They are pretty good at diagnostics.
I just had some issues with the app removing 1 of my grills, called for support and in the end basically blamed the problem on me and my network even though I had no other problems 65+ devices on my network. 1 grill stayed just fine and has the same controller, they miss diaged the problem and had me buy a new controller.. that did not fix the problem I told them I was sure it was app related. 3 months and seen they had an update for the app. updated and guess what? the problem went away imagine that! so no they do NOT diag things well.
I have a camera on my grill as well
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