Need to rest longer, at least an hour...I usually pop mine in the oven (still wrapped, and oven off).
I've also used a cooler. As long as it comes down slowly and re-absorbs the juices is part of what makes it tender.
As someone already mentioned, start poking it with a probe when it gets...
The tracking is pretty accurate. Reserved PRO, basically they created a shipping request, but it's not actually on a truck yet.
My RT-700 just showed up at the terminal on December 10th (Detroit, MI), but they can't deliver to my house until the 22nd...ordered on November 30th.