Review censorship

[howsTricks]

I wrote a 3 star review on February 28th for the front folding shelf for my RT-700. It came warped and feels flimsy compared to the construction of the RT-700. My review has still has not been posted to the reviews section of that product page (I've gotten the email to verify I submitted it and have). In fact, if you search for any 1,2 or 3 star reviews there are none! I cannot believe I am the first to give this product less than 4 stars, what's up with that?

 

[SmokeOCD]

Their servers only have enough capacity to hold the 4 and 5 star reviews. The rest of the server capacity is used to occasionally notify us through the app that our grills are on fire.

 

[Greg Jones]

Their servers only have enough capacity to hold the 4 and 5 star reviews. The rest of the server capacity is used to occasionally notify us through the app that our grills are on fire.

This

 

[Jim6820]

I wrote a 3 star review on February 28th for the front folding shelf for my RT-700. It came warped and feels flimsy compared to the construction of the RT-700. My review has still has not been posted to the reviews section of that product page (I've gotten the email to verify I submitted it and have). In fact, if you search for any 1,2 or 3 star reviews there are none! I cannot believe I am the first to give this product less than 4 stars, what's up with that?

Welcome to the forum, @howsTricks; glad to have you here with us. Unfortunately, you are not the first to discover that less-than-stellar reviews of RT products now seem to disappear. Funny things happen when an individually-owned company transitions into one owned by a private equity group. 'Nuff said.

 

[howsTricks]

Thanks guys for confirming what I experienced. It just kinda sucks to see it in action as the equipment is overall high quality, but the on site reviews are entirely suspect.

 

[Motodad1776]

This isn't uncommon for any company these days, full disclosure and honesty is highly frowned upon.

 

[Lager1829]

GrillGrates did the same when I gave a low rating for the grate brush that rusted after a few weeks.

 

[C. Keeper]

GrillGrates did the same when I gave a low rating for the grate brush that rusted after a few weeks.

I'm sure glad that Amazon doesn't do that

 

[Threadcutter]

The rest of the server capacity is used to occasionally notify us through the app that our grills are on fire.

I thought it was for software/firmware updates that don't work........

 

[Casadetrevino]

Yes, you can have it preset into your website not to list ratings ratings below a certain threshold. It is a subtle form of lying in my opinion.

 

[Drake]

Yes, you can have it preset into your website not to list ratings ratings below a certain threshold. It is a subtle form of lying in my opinion.

It’s straight out lying. Don’t get me wrong, I LOVE my RT-590 and yes the folding shelf it probably gonna get replaced (I start a welding class Tuesday). There are 2-3 things I noticed in the first few weeks after getting it I would love a way to get them to pay attention to. Unfortunately that type of business response is rare these days.

You can always make a BBB complaint though.

 

[101001011010010]

They definitely censor the reviews. There's no way the bfg would rate as highly as it does if they didn't.

 

[Gonefishin]

I never give any weight to reviews on a manufacturers site.