Damage

[CMooresmoke]

Brand New! Where do I go from here? Has anyone else had this problem?

 

[Mac2bdr]

Call Rec Tec they will make it right. Their customer service is amazing. I had a minor issue with my PID upon delivery and they had a new one on my doorstep w in 36 hours.

 

[Blues1]

Even though the shipping company is at fault, RecTec will make it right...seen it before.

 

[dsandersus]

UPS strikes again... Call the team at RECTEC and they’ll take care of you.

 

[cutplug]

Its only a scratch, won't even taste it. (jk)
RT will send a new lid, you could probably even go ahead and do the burn in and cook with it until then.

 

[Gotbbq]

Brand New! Where do I go from here? Has anyone else had this problem? View attachment 3666View attachment 3667View attachment 3668View attachment 3669View attachment 3670

Not common because they pack so well but it does happen. Deep breath, Rec Tec will take care of the shipping company's mistake They are a great service company. You'll love it once up and running. Assembly is easy. ??

 

[CMooresmoke]

Just now got off the phone with customer service at Rec Tec. They handled the situation like a champ! They where professional, fast responding, courteous, & understanding. They turned the problem (that they had no control over) to a solution and knowing that I have a great product for the future. I know now that RecTec takes care of their " family" (per Drew in customer service). Looking forward to cooking out this weekend!

 

[Buttah Butts]

Rec Tec is first class for sure. When I got my new bull I had a tiny bubble on lid no biggie. I called Rec tec to ask them a few question and they asked how I was liking the grill. I told them I loved it and mentioned the tiny bubble on the lid. A few days later I get a package with new lid and some other goodies. I was amazed

 

[cookingjnj]

I had the same issue with a minor chip of the porcelain on the lid hinge. Called and they said to use my grill and not wait for the new lid to arrive. Two days later I had the new lid. Outstanding customer service!