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Try talking to customer service. If you call in the morning or midday, you are more likely to get in touch with someone. Could be several things - the feed rate could be too high (smothering fire) or too low (not enough fuel to reach and maintain temp). Mine took about an hour to hit 400 the...

I keep them in the garage mostly but I have stopped topping off my hopper recently. I only fill up the pellets for the cook I am doing now. I think that was helping until recently.

I have to vacuum out the ash in my pot every 4-5 cooks. It builds up in the pot. Is this normal or could it be an indication of another issue. Also have intermittent problems lighting and getting up to temp.

I was thinking this could be an issue. Set screw in back loosened, perhaps. Is this an issue with the ceramic igniter or just the metal rods? I bought mine in late 2020 so I believe it has the ceramic system.

I have owned my RT-700 for a little over a year now and it has turned out some great food. That being said, this grill is VERY temperamental. I clean it after every 5-6 cooks but it has trouble getting up to temp, sometimes doesn't start, or lately has been developing "clinkers" (hard deposits...