Im surprised. I called them Saturday about my grates and igniter. I had new ones on Wednesday. Always have had immediate responses from customer service. Top notch company and products in my book. Good luck.
After every cook, I spray mine with knights spray 9 then soak them in a $10.00 24” electric water heater pan (bought at Home Depot) topped up with water. After approx. 24 hours I hit them with a cheap electric pressure washer. I used to use scotch brites, but this method is 10 times easier. It’s...
Looks good. I have smoked a whole turkey to 110 IT. Then deep fried it to 157 IT. Rested it for 20 minutes. Came out amazing. The skin was like bacon!!! Of course only my brother in law and myself were lucky enough to have the skin. Told everyone else it burnt in the deep fryer ???.
For what it’s worth, I added a smoke daddy to my bull. It gave me the smoke profile I was looking for. Here are pictures of ribs and a brisket on the bull with the smoke daddy. Also let me clarify, I added a smoke daddy big kahuna to my bull. Not the diffuser plate.