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It's been a process, I'm happy with the grill, got it together, I, do have a few issues with the shipping dept. What is agreed upon in the sales dept. and what is shipped can be different. They did however, get the right stuff to me, after several phone calls. Going to do the burn in today. I...

UPDATE;; I, didn't have to call! They called me at 10:05 this morning. The missing parts are on the way---via--air mail! They will give me a return label for the shelf and get the right size out to me. At this point the service has been great......Bluebiller

I feel better, now that I told my story, after reading a lot of good post about rec-tec smokers. I'm sure they will make it right.

Well the 18 wheeler gets to my drive at the bottom of the hill. Like You, Guy's, I'm excited! The driver pulls out a 340 with a name I, didn't know but, had my mailing address on it. That's not my smoker, The driver goes back into the front of his trailer and pulls the rt 590,with the correct...