Just got off the phone with support.
Sent them some pics and a video. They are sending another unit.
They said something was definitely wrong after viewing and are making it right as rain.
Disappointed I have to wait, but super impressed with the service.
Very excited to have received my Bull and Comp Cart yesterday and took it to the back patio to assemble.
I downloaded the owners manual and watched the assembly video a couple of times before I began.
After an hour and a half, I went over to get help from my neighbor because I had trouble...