The unit was left partially exposed during the rain that was worst than expected. The pellets got wet and dried which prevented the auger from operating. So a new auger was sent with directions to swap out. Prior to this incident the grill worked perfectly and now, with the temperature...
Six months ago I replaced the auger in my RT380. Since then the temperature control has been all over the map. I have no fewer than 30 emails with Support at a dozen troubleshooting calls and 20 pounds of pellets with no resolution. Prior to changing the auger I would grill at 475. The...