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Last night my 340 caught on fire. I turn it on to 350° and it slowly arrived at the temp. Started grilling some burgers and noticed the temp had dropped to 300°. A few minutes later it was down to 220°. I removed the burgers and brought them inside. Thought I’d leave the grill on to see if it...

Is it normal to have pellets in the bottom of the hopper, where the fan is? Some of the pellets appear to be burnt.

I just received my brand new rec tec Trailblazer RT 340...super excited. However, once it was all out together and I tried the initial start up, it didn’t work. I followed the instructions to a T. The grill will not heat above 120 degrees. It smokes a little bit and after about 30 minutes I get...