Recent content by wobble

I've been meaning to update this thread. I was able to get in touch with a supervisor. He sent me a replacement controller, which resolved the issue. Obviously, their "connect to a hotspot on a cell phone" troubleshooting process is flawed. My grill is up and running, but they still lost a customer.

I'm tired of arguing with them and have wasted enough of my time on this. They don't want to stand behind their product and honor the warranty, so be it. They lost a customer. I am relocating across country this summer. My plan was to sell both grills and buy another 700 once I am settled in my...

Today I tried another router (Netgear R7800, which has always been sold for me). After an hour of trying to get it to connect, I gave up and put the old controller back in. It connected on the first try. I then put it back to my original setup (OPNsense Firewall and UAP-AC-PRO Access Points)...

Lumberjack are the best pellets I've used. However, Bear Mountain are a very close 2nd. Since Bear Mountain are made locally, I mainly use them since they are half the price.

I appreciate the advice, as I posted this to see if others had ran into this and had some kind of solution. My objective wasn't to bash on them. I have two separate SSIDs that are segregated. One is 5G that my family's personal devices connect to. The other is 2.4G that I connect all IoT...

I hear ya. My buddy and I just had the same conversation regarding what happens to a company when investors get involved. Profits and growth are priority. Very unfortunate for the customer. I have 6 or 8 other routers laying around. I could try another, but if it still won't connect, it won't...

I requested a replacement multiple times. I even offered to ship this controller back to them. I told him repeatedly that the other two controllers connect without issue. He insisted that since it connects to a hotspot, it's an issue with my WiFi and there is nothing wrong with the controller...

I thought the same thing, so I swapped antenna with the original 340 controller, but it didn't make any difference. Even though it did connect using a hotspot, I think there is something wrong with this controller. I was told the newer controllers connect differently that the previous versions...

I've read countless threads on people here having issues with WiFi trying to find a solution to my issue, but was still not able to find a solution. I thought I'd share my experience... I bought an RT-340 summer of 2020. Worked fantastic. Easy connection to WiFi, kept stable temps, and made...