I have Orbi Mesh also. What I did was turned the SSID broadcast for 5g off so only 2.4 was broadcasting. It didn't seem to matter with my iPhone as I think it kept auto switching back to 5g. I finally got my old Nexus 4 android phone out, put a small charge on it and THEN connected to the 2.4...
I agree with the praise owed to their customer service department.
The dog ate one of my probes before I even had a chance to use it and they sent me a new one, under warranty.
I still can't believe it!
My Bull shipped on April 30th and the initial estimated delivery date was May 4th. It's still showing en route with an estimated delivery date of the 8th. The wait is killing me...