Recent content by Panthar

I dont know about them checking this forum, but he did say he listened to the calls with customer support and didn't like what he was hearing from their end. I really do think this unit was defective.

Well a CS manager called back after It was set up for a refund. They are going to send out a new grill and im going to send this one back. Hoping this one works out.

No idea yet, this may have killed pellet smokers for me lol. I bought this to replace my aging akorn charcoal smoker and I may just buy a new one of those.

Sorry to say I'm sending it back. Still haven't been able to break the auger free and can't trust this won't happen again the next time it rains.

Thanks for the link sadly I don't have an angle grinder. I did try chucking my drill to it but the bit of auger sticking out isn't long enough for the drill to catch on it.

Yes Ive taken a flathead and a hammer to it trying to get some kind of movement, can't get the thing to move at all.

This is where I'm at right now and cannot get the auger to budge. Anything that I can fit where the cottor pin was to try and rotate the auger just bends (allen wrentch, nail ect) The rep said the next step is using two hammers to break it free, think I'm going to take a break from it today...

It's recteq brand pellets. I talked to another cs rep today told him what happened and all they had to say was a few tips on getting the auger unstuck. I'm having a hell of a time getting the auger unstuck, going on 5 hours of trying to fix a 2 week old grill...

Yes its the recteq bullseye cover. I purchased the $100 dollar bundle when I bought the grill. I had plenty of dry pellets above this mess in the hopper and the fire pot was a bit of dry ash and the normal few pellets with compacted sawdust in the auger on the grill side.

The pellets have been in the hopper for 3 or 4 days the hopper was half full that is just the bottom of the hopper after I removed the intact pellets. I keep them in the garage and they had no moisture when I put them in the hopper. I have given this unit a chance I've cooked 6 times on it from...

It rained 2 days ago and it was covered. The thing is only 2 weeks old and the auger is jammed, has anyone else had this problem? Recteq tried to make it seem like this was common but I've never heard anyone that I know have this problem with a pellet smoker. I'm thinking it must be...