Recent content by Cashman

Yep. I took the legs off the old grill and put them inside, then tied it down to a pallet and UPS picked it up when they dropped off the new one. Rec Tec even helped with some delivery issues I had with UPS. Incredible customer service at Rec Tec.

To be honest, I'm not sure. Rec Teq replaced everything and I ran 9 different bags of pellets through it with little to no improvement. The tech from the company said "enough" and sent me a new grill. My new grill is awesome! It gets past 500° as advertised and the biggest improvement is if I...

Rec Teq worked with me and now I'm grilling @ 500+ degrees. After it was all said and done, by far the BEST customer service I've ever experienced with ANY purchase. THANKS Rec Teq!!

Thanks for the post Greg. The link made for a good read.

Moon, as much as I appreciate your opinion, it doesn't really help with my issue. I don't own a gasser. I own a pellet smoker grill. Which is supposed to be able to grill at 500 + degrees.

500 +

Sorry for the delayed response, life got a little crazy this summer and I basically just lived with the grill not working as advertised so far. Let me start by saying Rec Teq's customer service has been 2nd to none. Sadly my grill still doesn't want to get any hotter than 484°. Most recently it...

At the end of May I got a RT-700 in the mail. The highest temp I have gotten it to was 482 after running for at least 1.5 hours. I have been working with customer service @ Rec Tec and they have sent replacement pellets, Fan motor and Auger motor. Which I certainly appreciate.....but that...