RT-1250 Wifi/App Problem

[LexTech]

I just bought a RT-1250 and was able to connect to my home wifi just fine, however while using the app, if I go to a different app or lock my phone, when I go back it says the grill is off and I have to press the power button on the app and reset the target temp everytime. Anyone experience anything like this?

 

[C. Keeper]

I just bought a RT-1250 and was able to connect to my home wifi just fine, however while using the app, if I go to a different app or lock my phone, when I go back it says the grill is off and I have to press the power button on the app and reset the target temp everytime. Anyone experience anything like this?

Contacting Recteq is a safe bet!

 

[Pacman]

I "believe" others reported that if they had a dual band WiFi at home and the grill connected to 5 Ghz while their phone connected to 2.4 Ghz, that was an issue.

I haven't had the issue though so I can't confirm this.

 

[Greg Jones]

I "believe" others reported that if they had a dual band WiFi at home and the grill connected to 5 Ghz while their phone connected to 2.4 Ghz, that was an issue.

I haven't had the issue though so I can't confirm this.

It shouldn’t be an issue. Once the initial connection has been made to put the grill online, the grill and the phone never connect directly again.

 

[RattleR]

I just bought a RT-1250 and was able to connect to my home wifi just fine, however while using the app, if I go to a different app or lock my phone, when I go back it says the grill is off and I have to press the power button on the app and reset the target temp everytime. Anyone experience anything like this?

Android or iOS? I have not had this issue on my iPhone. Sorry not much help but curios as to the phone OS.