I got my new RT 590 week before last. Got is assembled and tried to hook up the WI-FI app. No joy! Struggled for some time to no avail. Called and left a message at Recteq. They called me back at almost 3:00 their time and tried to help. The individual that called was not able to solve the problem, but he said that the WI-FI guru would call me back even though it would be after hour. He did, but was still not able to solve the problem. I give Recteq a A+ for going the extra mile. I give myself a D- for not reading and thinking things through. Hopefully the solutions I found will help someone else avoid the issue.
Problem 1.
The setup instructions on the Recteq site state in part “*Create a personal account for the recteq grills app. Note: This will be a separate, stand-alone account for the recteq app; your web account won't have access or any bearing on the app account.” This means exactally what it says. No matter how many times you try to log in with the name and password you use for the web, it won’t work. You MUST create a new account for the grill. After re-reading the instructions several times, I finally figured this out. Fortunately, this was before the Wi-Fi guru called back.
Problem 2.
Got to the point where you pick a network and the app says no network. It can’t be a signal problem because I and on the network on my phone and the signal is good. Right? Wrong. Even though the WI-FI connection is less that 30 feet from the grill, It has to pass through 2 walls and is behind the grill. Long story short, I got w WI-FI extender, hooked it up near the grill. Picked my network, entered the correct password and just like that all was solved.
I hope that this information will prove useful to someone.
The happy new owner of a Recteq RT-590!
Problem 1.
The setup instructions on the Recteq site state in part “*Create a personal account for the recteq grills app. Note: This will be a separate, stand-alone account for the recteq app; your web account won't have access or any bearing on the app account.” This means exactally what it says. No matter how many times you try to log in with the name and password you use for the web, it won’t work. You MUST create a new account for the grill. After re-reading the instructions several times, I finally figured this out. Fortunately, this was before the Wi-Fi guru called back.
Problem 2.
Got to the point where you pick a network and the app says no network. It can’t be a signal problem because I and on the network on my phone and the signal is good. Right? Wrong. Even though the WI-FI connection is less that 30 feet from the grill, It has to pass through 2 walls and is behind the grill. Long story short, I got w WI-FI extender, hooked it up near the grill. Picked my network, entered the correct password and just like that all was solved.
I hope that this information will prove useful to someone.
The happy new owner of a Recteq RT-590!