RT700 Temperature Setpoint Changing on its Own

[Clm65]

Cooking a pork butt today at a setpoint of 225F. After a couple of hours I looked at the app on my phone to check temps. All good. Put the phone in my pocket and a few minutes later I received a notification that my setpoint of 250F was reached. Figured I accidentally changed the setpoint when I was putting the phone away. Changed it back to 225F and put the phone down. A few minutes later I got a notification that my smoker was heating up to my setpoint of 380F! I moved the slider back down to 225F and watched the app. The slider was moving up by itself. I kept sliding it back down to 225F, and it kept wanting to go higher. Finally it gave up and allowed me to keep the 225F setpoint. Not sure if this is an app issue, or a controller issue. I'm halfway through this cook and afraid to leave it unmonitored. Anyone experience this?

 

[larry4406]

I quit using the slider on the App for the RT1250 as it was behaving similar. I click on the window and then use the keyboard to enter the desired temp.

 

[Clm65]

I quit using the slider on the App for the RT1250 as it was behaving similar. I click on the window and then use the keyboard to enter the desired temp.

Well, I figured I would give that a try if it started acting up again...which it just did. It self-adjusted itself to 235. I entered 225 in the box. After a second or 2 it jumped to 305. Did this several times and I finally used the slider. It stayed at 225 for about a minute or so. Then started creeping up. Entered 225 in the box and it jumped to 250 after a second. Did this multiple times, and then it started bouncing around a little. I went downstairs to try adjusting the control panel and by the time I got there it was on FUL. I adjusted the knob to 225 and closed the app and so far it is holding. So much for sitting in the AC while dinner cooks.

 

[RattleR]

What operating system is your app on? iOS, Android or other. Maybe restart the device and see if this behavior continues. Also, did the app update recently? I have an update notification that I am ignoring.

 

[SmokeZilla]

I would wait to use the app and use manual settings (close the app) until you have time to experiment. I wouldn’t take a chance on ruining a meal while troubleshooting. Just my thoughts.

 

[Clm65]

What operating system is your app on? iOS, Android or other. Maybe restart the device and see if this behavior continues. Also, did the app update recently? I have an update notification that I am ignoring.

iOS. I ended up deleting the app and re-installing it, and it didn't have any more issues for the remainder of the cook. The app is version 3.4.8.

 

[Jim6820]

You might want to delete and re-install the app. It sounds like something may be corrupted.

EDIT: your post just beat me to the punch! Glad you solved the problem.

 

[Clm65]

I would wait to use the app and use manual settings (close the app) until you have time to experiment. O wouldn’t take a chance on ruining a meal while troubleshooting. Just my thoughts.

Yeah, that is probably what I should have done. But I deleted and reloaded the app and watched it pretty closely the rest of the cook without issue. I'm still going to contact Recteq, but I'm pretty sure they are going to tell me to delete the app and reload it.

 

[v1per95]

Yeah, that is probably what I should have done. But I deleted and reloaded the app and watched it pretty closely the rest of the cook without issue. I'm still going to contact Recteq, but I'm pretty sure they are going to tell me to delete the app and reload it.

I've had this happen before too and I just closed the app for that cook. As others have said in other threads, the RT app servers are for lack of a better word, total ass, and fail frequently, especially on weekends. Next cook it worked fine.

 

[Threadcutter]

Cooking a pork butt today at a setpoint of 225F. After a couple of hours I looked at the app on my phone to check temps. All good. Put the phone in my pocket and a few minutes later I received a notification that my setpoint of 250F was reached. Figured I accidentally changed the setpoint when I was putting the phone away. Changed it back to 225F and put the phone down. A few minutes later I got a notification that my smoker was heating up to my setpoint of 380F! I moved the slider back down to 225F and watched the app. The slider was moving up by itself. I kept sliding it back down to 225F, and it kept wanting to go higher. Finally it gave up and allowed me to keep the 225F setpoint. Not sure if this is an app issue, or a controller issue. I'm halfway through this cook and afraid to leave it unmonitored. Anyone experience this?

RT recently had another "update". Did you install it ? Was the grill temp setting working OK prior to the update ?

FWIW, I did not update as my grill has been working fine.

You can/should call RT and see about getting a new controller card.

 

[Knob Creek]

Cooking a pork butt today at a setpoint of 225F. After a couple of hours I looked at the app on my phone to check temps. All good. Put the phone in my pocket and a few minutes later I received a notification that my setpoint of 250F was reached. Figured I accidentally changed the setpoint when I was putting the phone away. Changed it back to 225F and put the phone down. A few minutes later I got a notification that my smoker was heating up to my setpoint of 380F! I moved the slider back down to 225F and watched the app. The slider was moving up by itself. I kept sliding it back down to 225F, and it kept wanting to go higher. Finally it gave up and allowed me to keep the 225F setpoint. Not sure if this is an app issue, or a controller issue. I'm halfway through this cook and afraid to leave it unmonitored. Anyone experience this?

My 700 doing the same thing. Temperature goes low and then spikes. I think now I’ve made 5-6 phone calls to customer service. Every phone call I get a different cause. 1- It’s the probes—we’ll send you some probes. 2- The auger needs cleaning out. 3- It just needs to be reset and recycled. 4- Your pellets are too long. 5- Your tempature gage need replacing. 6- Your app needs updating. I have never dealt wit a business with this many excuses. In my case, Rectec is interested in one thing and that is getting me off the phone. Stopped using it awhile back; tried again on July 4; turned two nice briskets into crispy critters. In my case, no one seems to offer any fixes. Just ideas.

 

[Knob Creek]

My 700 doing the same thing. Temperature goes low and then spikes. I think now I’ve made 5-6 phone calls to customer service. Every phone call I get a different cause. 1- It’s the probes—we’ll send you some probes. 2- The auger needs cleaning out. 3- It just needs to be reset and recycled. 4- Your pellets are too long. 5- Your tempature gage need replacing. 6- Your app needs updating. I have never dealt wit a business with this many excuses. In my case, Rectec is interested in one thing and that is getting me off the phone. Stopped using it awhile back; tried again on July 4; turned two nice briskets into crispy critters. In my case, no one seems to offer any fixes. Just ideas.

Have not had any luck with RecTec Customer Sevice at Evans.

 

[TheRicker]

Have not had any luck with RecTec Customer Sevice at Evans.

Sorry to hear that.

 

[Clm65]

n My 700 doing the same thing. Temperature goes low and then spikes. I think now I’ve made 5-6 phone calls to customer service. Every phone call I get a different cause. 1- It’s the probes—we’ll send you some probes. 2- The auger needs cleaning out. 3- It just needs to be reset and recycled. 4- Your pellets are too long. 5- Your tempature gage need replacing. 6- Your app needs updating. I have never dealt wit a business with this many excuses. In my case, Rectec is interested in one thing and that is getting me off the phone. Stopped using it awhile back; tried again on July 4; turned two nice briskets into crispy critters. In my case, no one seems to offer any fixes. Just ideas.

Just for clarification, was your setpoint changing? Or the probe temperatures? I did email RT CS, deleting and reinstalling the app is what they recommended, I may play with the smoker today (without meat) and see if the issue repeats itself.

 

[ken g]

Cooking a pork butt today at a setpoint of 225F. After a couple of hours I looked at the app on my phone to check temps. All good. Put the phone in my pocket and a few minutes later I received a notification that my setpoint of 250F was reached. Figured I accidentally changed the setpoint when I was putting the phone away. Changed it back to 225F and put the phone down. A few minutes later I got a notification that my smoker was heating up to my setpoint of 380F! I moved the slider back down to 225F and watched the app. The slider was moving up by itself. I kept sliding it back down to 225F, and it kept wanting to go higher. Finally it gave up and allowed me to keep the 225F setpoint. Not sure if this is an app issue, or a controller issue. I'm halfway through this cook and afraid to leave it unmonitored. Anyone experience this?

I quit using the worthless RT app and switched to Smart Life. Problem solved plus I can remote start my grill again. No brainer.

 

[Grilltreats]

That's strange. I have a one-year-old RT-700 and it is flawless. I had a six-year-old RT-700 before that that I gave away to the local FD that was flawless. Temps hold solid and probes work great. I do a lot of overnight butts and briskets mainly and recently a lot of five-hour rib cooks. I clean the fire pot out every other cook or so. It's kinda self-cleaning, so not a huge deal. I do calibrate the probes and the RTD initially and do keep up with the updates. Have already had three updates in a year, but one was the ON button deletion. I can't imagine an RT-700 giving any issues. Mine seem to be rock solid. I use either Lumber jack, RT, or Kingsford pellets, One time Bear Mountain. I don't venture from those, and I only use the 100% flavors. No pellet blends.