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- Grill(s) owned
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- RT-680
As some of you know I have a new family member, the RT-680.
After RT provided full support and replacement parts I decided to research the serial number. This grill will be 6 this coming December and RT never flinched with honoring the warranty. I would like to say RT was providing parts and support before we ever know the age. Yes, I ordered the new WiFi controller and RT provided new hardware since it wasn't installed at birth.
I hope this gives everyone here some comfort as our grills move on to those "golden years" and will require attention.
After RT provided full support and replacement parts I decided to research the serial number. This grill will be 6 this coming December and RT never flinched with honoring the warranty. I would like to say RT was providing parts and support before we ever know the age. Yes, I ordered the new WiFi controller and RT provided new hardware since it wasn't installed at birth.
I hope this gives everyone here some comfort as our grills move on to those "golden years" and will require attention.