Recteq Customer Service

[jjherb]

Unbelievable! ….Called customer service on a Saturday, missed their open hours by 15min so I just hung up and was going to call back during the week . I received a call on Monday morning asking if I needed something…..mind you that I didn’t leave a message , they called me back just from seeing my missed call ….They took care of me right away and shipped the part I was after right away !
Thank You Recteq ….Glad I purchased my RT-700 !!

 

[Gotcha]

I have been impressed every time I call them.
Greg

 

[LarryCTN]

One of their reps contacted me a few weeks ago to advise a limited number of RT590 shelves had arrived. I had called a week or so before that and spoke with this lady about when a new shipment would arrive. She took my name & number, promising to let me know when available. She did! Very happy to do business with those folks.

 

[Threadcutter]

New Bull owner here.....

Upon assembling (and moving around), I discovered that one of the steering casters had a flat spot on the tyre. It was pretty bad. You know, like the shopping cart you get at the grocery store that Bubbles hasn't gotten around to fixing yet.

So, last Saturday, I email customer service. Got a response back in an hour or so, apologetic and provided new, no charge order and tracking number for replacement caster.

Had not expected a response back on Saturday, particularly not so quickly and thoroughly.

 

[MikeyB]

I have been dealing with a guy named Bobby Agans, he’s the one I ordered my RT 700 from. All I need to do is send him an email with my issue and he takes care of it.
Great customer service

 

[Lager1829]

I once posted a comment on bbqdad's social media account and I received a call from customer service within an hour offering to assist me.

 

[Gonefishin]

Just wait, someone will have an issue and call you folks fanboys.

 

[C. Keeper]

Just wait, someone will have an issue and call you folks fanboys.

Thanks @padlin00 ! You’re absolutely right

 

[sdynak]

Just wait, someone will have an issue and call you folks fanboys.

Need to get it right.. fanboys & fangirls .. we do not discriminate.

 

[Greg Jones]

Just wait, someone will have an issue and call you folks fanboys.

I recently called recteq and shared how my RT-340 lost a lid, due to wind, and they had the audicity to send me out a replacement lid no charge pronto!

 

[JGW]

I recently called recteq and shared how my RT-340 lost a lid, due to wind, and they had the audicity to send me out a replacement lid no charge pronto!

Those bastards!!

Who In the hell do they think they are?

 

[C. Keeper]

Those bastards!!

Who In the hell do they think they are?

I'll show them! I'm gonna purchase several grills from them.

 

[C. Keeper]

Need to get it right.. fanboys & fangirls .. we do not discriminate.

Okay, we must also include fanperson

 

[JGW]

I only identify as meat.

 

[ChefGeo]

Unbelievable! ….Called customer service on a Saturday, missed their open hours by 15min so I just hung up and was going to call back during the week . I received a call on Monday morning asking if I needed something…..mind you that I didn’t leave a message , they called me back just from seeing my missed call ….They took care of me right away and shipped the part I was after right away !
Thank You Recteq ….Glad I purchased my RT-700 !!

When I got my 590, the lid was smashed. I called RT CS. They said they would send me an email and I should reply with pics showing damage and they would call me back with the resolution. This was the week before Christmas and I was thinking I’d be smoking by the end of summer. As I hung up, my email came. I immediately snapped a couple of photos of the damage. Minutes later, my phone rang. It was RT CS saying they would send another grill out immediately. It was in my driveway the day after Christmas. When I opened it up, they included a grill cover! Thanks guys!

 

[Stratratbj96]

And that’s why my friends I bought a Recteq!

 

[Motodad1776]

This is so good to hear, sure do wish their grills weren't made in China however.

 

[Sealion]

Okay, we must also include fanperson

I think fanbeing would be the most accurate.

 

[C. Keeper]

I think fanbeing would be the most accurate.

Good point!

 

[Snook]

I had an amazing customer service call today with Jordan Smith. I accidentally left my lid open and the grill on Thanksgiving day while carrying my stuffing in from the grill. I forgot about it and destroyed my igniter. Luckily it blew the fuse so no fire. Jordan helped me trouble shoot the fuse issue and then diagnosed the igniter issue. My warrantee expired February of this year but he still sent the part out for free and said to call if needed with installation. They are the absolute best. Everytime I call they are so helpful. I would never buy another pellet grill from anyone else but recteq.