Problem - Swivel casters on stock legs failing

mooncusser2k

Well-known member
Messages
505
Grill(s) owned
Bull
I store my RT-700 in the garage and wheel it to the driveway to cook. I noticed recently it wasn't moving around as well as it had been. Then I realized one of the swivel casters was crooked (think injured ankle).

When I called RT, the rep was helpful with suggestions to troubleshoot whether it was the caster itself (more likely) versus the leg (less likely but possible). He asked me to follow-up via email with photos and we'd take it from there.

Upon closer inspection, both swivel casters are failing. The one I noticed first is essentially falling apart. It's very loose and wobbling on the stem, and ball bearings fell out of the swivel. The other one isn't quite as far gone yet but is certainly going bad, too. Not what I expected for a grill I've had for less than 8 months.

After getting my email and photos, the rep called me back to discuss options. The casters are covered under warranty - but unfortunately, they're out of stock. I'm also concerned that replacements might not last long-term. In the end, I opted for an upgrade to the Competition Cart. That means spending some money, and they're helping with a discount (not as much as the current 50% offer with a new grill purchase, but it helps).

I'm disappointed with the parts failing. I don't think I've been beating up on the grill as I move it in and out of the garage. That said, I'm pleased so far with how RT have responded. Going to the Comp Cart seems like a sturdier/more robust option for the long run, even though it means a bigger project and more money. Fingers crossed it ships soon and arrives undamaged.
 

charlesrshell

Pellet Grill Rookie
Premium Member
Military Veteran
Messages
305
Location
O'Fallon, IL
Grill(s) owned
Stampede
I store my RT-700 in the garage and wheel it to the driveway to cook. I noticed recently it wasn't moving around as well as it had been. Then I realized one of the swivel casters was crooked (think injured ankle).

When I called RT, the rep was helpful with suggestions to troubleshoot whether it was the caster itself (more likely) versus the leg (less likely but possible). He asked me to follow-up via email with photos and we'd take it from there.

Upon closer inspection, both swivel casters are failing. The one I noticed first is essentially falling apart. It's very loose and wobbling on the stem, and ball bearings fell out of the swivel. The other one isn't quite as far gone yet but is certainly going bad, too. Not what I expected for a grill I've had for less than 8 months.

After getting my email and photos, the rep called me back to discuss options. The casters are covered under warranty - but unfortunately, they're out of stock. I'm also concerned that replacements might not last long-term. In the end, I opted for an upgrade to the Competition Cart. That means spending some money, and they're helping with a discount (not as much as the current 50% offer with a new grill purchase, but it helps).

I'm disappointed with the parts failing. I don't think I've been beating up on the grill as I move it in and out of the garage. That said, I'm pleased so far with how RT have responded. Going to the Comp Cart seems like a sturdier/more robust option for the long run, even though it means a bigger project and more money. Fingers crossed it ships soon and arrives undamaged.
WOW, good deal @mooncusser2k. Glad RT worked with you.
 

ndfan6464

Well-known member
Active Military
Messages
397
Location
Summerville, SC
Grill(s) owned
Stampede
It's always sucks to have something fail on you when it's not used in extreme situations or conditions. But at least RT is sticking to their word amazing customer service.

Casters are a pain. I use them all the time building custom furniture. I've had high end ones fail on me with in weeks of use. Just nature of the beast...
 

Bmseay

Well-known member
Military Veteran
Messages
65
Location
South Texas
Grill(s) owned
Bull, Bullseye, Matador
I am having the same issue, plus the regular wheel got caught in the gap in my driveway and bent the hub... I started doing the wheel upgrade because I didn't realize the original wheel upgrade was for the 680...

Update - I called and Alexis was a great help and I ordered the comp cart instead of just getting new legs and wheels (would just happen again if I kept everything the same).
 
Last edited:

mooncusser2k

Well-known member
Messages
505
Grill(s) owned
Bull
Thanks for the comments. I do appreciate RT working with me on this. The cart is on the way and might arrive in time for assembly this weekend. Fingers crossed! My screw gun is charged and ready.

Seeing both casters fail like this tells me they're more for occasional movement, rather than my going in and out of the garage. The cart should stand up much better.

I'll have to think about repurposing the legs. I'll need to buy casters or feet when the time comes for that project. The RT rep was reluctant to ask for that when he already got approval to discount the cart for me, and I understand why.
 

charlesrshell

Pellet Grill Rookie
Premium Member
Military Veteran
Messages
305
Location
O'Fallon, IL
Grill(s) owned
Stampede
Thanks for the comments. I do appreciate RT working with me on this. The cart is on the way and might arrive in time for assembly this weekend. Fingers crossed! My screw gun is charged and ready.

Seeing both casters fail like this tells me they're more for occasional movement, rather than my going in and out of the garage. The cart should stand up much better.

I'll have to think about repurposing the legs. I'll need to buy casters or feet when the time comes for that project. The RT rep was reluctant to ask for that when he already got approval to discount the cart for me, and I understand why.
Welcome @mooncusser2k. My RT-590 and cart has shipped. I have a piece of plywood ready to install during the cart assembly for a bottom shelf. Hope it fits. LOL
 

Bmseay

Well-known member
Military Veteran
Messages
65
Location
South Texas
Grill(s) owned
Bull, Bullseye, Matador
Thanks for the comments. I do appreciate RT working with me on this. The cart is on the way and might arrive in time for assembly this weekend. Fingers crossed! My screw gun is charged and ready.

Seeing both casters fail like this tells me they're more for occasional movement, rather than my going in and out of the garage. The cart should stand up much better.

I'll have to think about repurposing the legs. I'll need to buy casters or feet when the time comes for that project. The RT rep was reluctant to ask for that when he already got approval to discount the cart for me, and I understand why.
I bought all the parts for the wheel mod, and plan to do that after I replace my legs with the comp cart... I intend to turn it into a rolling prep cart... I'd just buy the stuff for the wheel mod...
 

mooncusser2k

Well-known member
Messages
505
Grill(s) owned
Bull
I bought all the parts for the wheel mod, and plan to do that after I replace my legs with the comp cart... I intend to turn it into a rolling prep cart... I'd just buy the stuff for the wheel mod...
Have you checked if the casters fit on your RT-700? I noticed the ones suggested for the wheel mod are M12-1.75 threaded stems, but I was told to try 1/2"-13. Not sure if something changed when they went to the wide leg setup.

I'm looking to get some casters while waiting for the replacement comp cart. It's barely moveable in the current condition.
 
Last edited:

Bmseay

Well-known member
Military Veteran
Messages
65
Location
South Texas
Grill(s) owned
Bull, Bullseye, Matador
Have you checked if the casters fit on your RT-700? I noticed the ones suggested for the wheel mod are M12-1.75 threaded stems, but I was told to try 1/2"-13. Not sure if something changed when they went to the wide leg setup.

I'm looking to get some casters while waiting for the replacement comp cart. It's barely moveable in the current condition.
I bought everything from the list, got my grill on blocks, and then realized this would be way easier with the grill removed and if I just bite the bullet and buy the comp cart.

I pretty much stopped after that, so I only took the regular wheels off and not the casters...

I put the comp cart together tonight, but will need help switching the bull over.. Once completed I'll take a look at the casters and let you know...

If anything is wrong for the updated bull, I'll post here and on the wheel mod post...
 

mooncusser2k

Well-known member
Messages
505
Grill(s) owned
Bull
I appreciate the help! Might take a chance on ordering some M12 casters just in case. Found some on Amazon that could get here for Monday or Tuesday.
 

Bmseay

Well-known member
Military Veteran
Messages
65
Location
South Texas
Grill(s) owned
Bull, Bullseye, Matador
I appreciate the help! Might take a chance on ordering some M12 casters just in case. Found some on Amazon that could get here for Monday or Tuesday.
Based upon the little work I did on the regular wheels, I plan to cut the ends and middle out and then punch it with a drill press.... It will be fun, as well as nail biting until the finish, lol...

Let me know how it goes with the M12s
 

mooncusser2k

Well-known member
Messages
505
Grill(s) owned
Bull
Will do, I'm hoping the swivel casters are a simple swap. I ordered 4-inch Steelex, the ETA is Tuesday. Fingers crossed...

You're brave for taking on the fixed wheels. I certainly don't have the tools for that job. But it will definitely benefit from bigger wheels.
 

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