- Grill(s) owned
Is everyone out here having this same issue? My rt-590 and 200lbs of pellets has been sitting in Reno for almost two weeks and SAIA has stopped updating ETA.
I live in NM too. They local delivery agent did call me to set up a date/time for delivery.I ordered on 12/21 and it arrived in New Mexico today. Estes facility is 1 mile from my work and 6 miles from my house. Estes estimated delivery to my house is anytime in the next 5 days.
For all of you that have been following with baited breath... After sitting for 10 days in Reno, it took less than two days to get to Seattle once if finally got out of there! I'll be receiving home delivery on Tuesday!
I'm in Missouri and ordered the 340 bundle(already have a 1250) and it has had 2 delivery dates so far both are no shows, the latest one was today. Estes is probably the worst delivery company I've ever heard of. My 1250 took 3 tries as well. Finally I had to call and yell at every person I spoke to before they actually delivered it. It shouldn't be that way. The people answering the phone aren't the idiots failing to deliver it but it's the only way to get results. Just do your job please. That's all we are asking. Do what you are paid to do! It has only been 2 weeks so far for me but the infuriating part is that it has failed to be delivered twice. Once I took off work and once the wife did. Totally unacceptable. I hope they can make robots that can deliver crap soon because people cannot do it with any urgency. I'm angry so sorry if my post is a bit extreme.I'm in Oregon and ordered my RT1250 on 11/30 and didn't receive it until 12/22. So I think delivery to PNW just takes a long time.
Yeah I have learned that if I want something next time no matter what company just go pick it up yourself. Also I know people say that the ones who complain are the minority but I'm not so sure. Atleast not in my area. Happened to me twice. Wtfudge man.Estes takes a lot of the Christmas morning joy out of the experience.
What should be ends up being .
If it helps in a misery loves company kinda way - I was about 30 emails and many phone calls before things were right with my order. 2 grills, 3 carts and a cost adjustment.