Matador My new matador arrived broken.

[grahamski]

My new Matador arrived broken, I contacted customer service and they shipped a replacement part. The problem is, I bought a new grill, not a used one and they send me a rusted, scratched up POS part! I emailed back with pictures....again and informed them that the item I purchased was new and the part you sent me was obviously used and abused. I either get a brand new part of the whole damn thing is going back. So much for that legendary customer service.

 

[Bif Hunkly]

It looks like you got something that had been sitting at the bottom of a crate. I can understand your frustration - somebody dropped the ball for sure. Hopefully they make it right to you and fix the problem.

 

[grahamski]

My new Matador arrived broken, I contacted customer service and they shipped a replacement part. The problem is, I bought a new grill, not a used one and they send me a rusted, scratched up POS part! I emailed back with pictures....again and informed them that the item I purchased was new and the part you sent me was obviously used and abused. I either get a brand new part of the whole damn thing is going back. So much for that legendary customer service.

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Followup, Recteq came through and sent a new burner set. Hooked it up and it works fine. Thank you Recteq!