My new Matador arrived broken, I contacted customer service and they shipped a replacement part. The problem is, I bought a new grill, not a used one and they send me a rusted, scratched up POS part! I emailed back with pictures....again and informed them that the item I purchased was new and the part you sent me was obviously used and abused. I either get a brand new part of the whole damn thing is going back. So much for that legendary customer service.