How are the newer Recteq grills compared to circa 2020 grills?

[Casadetrevino]

I bought a 590 back in early 2020 when the company was still called RectTec.

The grill has never failed me and is built like a tank. I've only had to call Recteq a few times for help with issues. The two early calls I made were remedied without hesitation at no extra cost to me (cosmetic). I've been impressed with quality of the grill and the customer service.

I have a friend who is considering buying RecTec because of mine and I want to be sure and steer him correctly.

Since I originally purchased, ownership has changed hands and new models have come out. I saw a Recteq at Scheels not too long ago and the metal didn't seem to be as thick on it as it was on mine. So, I've wondered if build quality has gone down since back around the time I bought in 2020?

Any old school owners out there who know the answer to this?

Also, are the newer Recteq's still a good investment worthy of recommendation?

Thanks for the help!

 

[Greg Jones]

Any old school owners out there who know the answer to this?

One of the challenges with your question is that old school owners that are happy with their RecTec grills will not have reason to buy a new recteq to compare it to. I re-read your post, and I think you answered your question! I have a RT-700 that will be 6 years old before too long and I’ve no reason to buy a newer model recteq. I don’t us the app or miss remote start, don’t get overly excited about warped diffusers, gave up on using troublesome covers on these grills a LONG time ago, and the occasional rust spots on the stainless steel clean up easily with a little Barkeepers Friend, and I haven’t had reason to call Support in so long now that I don’t know the names of anyone working there that does support.

I also have a WyldSide that is over 4 years old, and I don’t think recteq has a newer model of that one to tempt me with! I have other outdoor cooking tools that I have bought since I bought my last recteq, but I still own two recteqs and cook on at least one of them on a regular basis. Now that I’m settling into a milder climate with a good supply of Live Oak for fuel, I’ll be cooking on the Wyldside more often also.

 

[Casadetrevino]

Thank you for the reply.

After reading your post I do need to amend my "the grill has never failed me." The app updates certainly failed several times during holidays due to high traffic. I don't know if that has been remedied. I also had a warped deflector but that never bothered me. But the grill itself has never failed me.

It is true that many who bought the older models haven't had a need to upgrade but some still do for various reasons.

My question was: Are the newer models made as well and are they showing dependability like the "old" ones?

I thought I remember reading a post some time ago about the quality and customer service changing for the worse. This was around the time of the new acquisition. There is always some chirping when a company changes hands and time is the final arbiter. So... I was just posting to see if anyone had any real experience with the old and new.