Disturbance in Shipping

Bmseay

Well-known member
Military Veteran
Messages
79
Location
South Texas
Grill(s) owned
Bull, Bullseye, Matador
Unfortunately it looks like UPS doesn't like the Bullseye grills and mine arrived very similarly to others I have seen posted.

Several dings, dents and scratches, even though the box looked surprisingly good.

I know RT CS will take care of it - that I have no doubt of... by very disappointing... IMG_0859.jpg IMG_0867.jpg IMG_0860.jpg IMG_0865.jpg IMG_0862.jpg
 

Mike

Kind of good admin
Staff member
Messages
1,104
Location
Lexington, KY
Grill(s) owned
Bull
That sucks for sure, it seems some of these freight places like to play soccer with some of these orders.

But yup, RecTec customer support will take good care of you for sure.
 

ndfan6464

Well-known member
Active Military
Messages
398
Location
Summerville, SC
Grill(s) owned
Stampede
That about right for UPS...But all these shippers, FEDEX, USPS ETC have the same issues.

I worked at UPS before joining the service and as a loader and unloader of the trucks I can tell you that zero F's are given to packages. You are under so much stress to get all the trucks loaded or unloaded and to make sure each package that came to you is in the right trailer so it makes its correct location, that care of the packages are tossed to the side...time is money and money is time.

It's shameful that it's like that and now I look back to even what I've done and feel ashamed..

Unfortunately your dilvery guy takes the blame for it when he or she didnt load the truck. They show up and everything is already packed for them.. So remember that when you receive your package. It's not the delivery guys fault, unless you see them miss handle it then that's a different story..
 

GH41

Well-known member
Messages
101
If the box looked good my bet is it happened in China and was packaged that way. My recently purchased 590 came with a dented drip tray. The packaging was perfect. I made RT aware and they offered a replacement but it doesn't bother me being buried inside of the grill. My question to RT is... At what point does bad QC overcome good CS?
 

Bmseay

Well-known member
Military Veteran
Messages
79
Location
South Texas
Grill(s) owned
Bull, Bullseye, Matador
If the box looked good my bet is it happened in China and was packaged that way. My recently purchased 590 came with a dented drip tray. The packaging was perfect. I made RT aware and they offered a replacement but it doesn't bother me being buried inside of the grill. My question to RT is... At what point does bad QC overcome good CS?
I finally got my grill together - about to do the test run - they offered me a new lid at some point and a sear kit... I'm actually kind of torn... I tried beating out the hopper and the black part doesn't bother me, but the stainless steel lid is a pain to get corrected and looks horrible... didn't get the lid spacer either.. I dunno... I'm pretty disappointed...
 

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