Trailblazer Dent 340

[Okc2tx]

Stainless steel is a PITA to repair, have it come out correctly and have the repair last, especially when heat and cold expansion cycles are involved. Looking at the 4th and 5th picture you posted you can see the lid already doesn't seal correctly. I'm all for fixing things, EX auto/truck technician speaking here but I pick and choose my battles and the area your grill is damaged is not easily fixable for a long lasting repair. I guarantee you will be second guessing this grill down the road if other issues arise if you don't have Rec Tec send you a new undamaged grill. It wouldn't surprise me if you contacted Ray Carnes the Co Founder at Rec Tec about your disability's and hardships with packing it back up that they wouldn't contact someone in your area to help with it, that's the way this company works and takes care of it's customers.

Wow
I have same issues 1st grill came damaged asked to try and pound out and when didn’t work sent a second damaged grill. Then had me take parts of one to make final and complete grill and then repack the one going back ughh. Then they thought for my troubles tried to send me 2 bottles of the least appealing ribs ughhh Not sure where they get this great customer service stuff from. I was the my s last holdout of my family to switch over to recteq,

 

[Gonefishin]

Someone needs to get their act together in shipping.

 

[Mastertech59]

Someone needs to get their act together in shipping.

Agree

 

[Waterboy]

Someone needs to get their act together in customer service as well. It’s one thing to ask a customer to replace basic parts that either need to be installed during set up or are parts that need replacing from time to time (igniter, controller etc...) but to basically rebuild a grill from two bad ones doesn’t seem like the level of customer service Rec Teq prides itself in. This may be a case where a call to Ray is in order.

 

[SmokeZilla]

I hate to be the one to say it but even if you fix it, it will always remind you that it’s there. The only way it would be acceptable is if they are offering an enhancement Or concession to make me forget. I understand tour challenge but I am hopeful any compassionate person will give you a hand. If you're in SoCal, depending on your location, I can help.